Regional Delivery Executive, Regional Customer Engagement & Services, APJ (Base: Canberra)

Job Description

Regional Delivery Executive, Regional Customer Engagement & Services, APJ (Base: Canberra) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Join Our Team CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team drives successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions and fostering a successful customer engagement and experience for all relevant customer scenarios. Job Description: The Regional Delivery Executive (RDE) is a senior professional with deep (15+ years) program delivery experience. They need to have advanced, proven skills in executive communications, stakeholder management and a solid understanding of the legal and commercial aspects of working with customers, particularly in distressed engagements. The overall objective for the role is to lead delivery excellence by consistently meeting our customer commitments by understanding their needs, packaging our solutions that drive measurable business value within agreed timelines and budgets. The Regional Delivery Executive has the qualification, experience and business acumen to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors. This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customers. They are a senior professional with an entrepreneurial mindset and business acumen as needed for this challenging role. They reinforce enterprise knowledge management through the communication of engagement, portfolio and program lessons learned and delivery excellence practices development. There are 3 focus areas of the Regional Delivery Executive: Prevention: Champion for Delivery Excellence and Adoption through Continuous Improvement programs. Correction: Develop corrective plans on engagements identified as Early Warning. De-Escalation: Project / Engagement Escalations and Recovery. The Regional Delivery Executive is a key resource that is deployed to drive program success, in particular within programs experiencing escalations, de-escalations and recovery activity. Typically, they are engaged in a number of client programs/projects at any one time across a number of clients. Given the nature of the role, it is anticipated that the individual will need to travel extensively, up to 50%, and will likely be travelling across Asia Pacific Region. They will be skilled communicators with highly developed stakeholder management and influencing skills. They will have the gravitas and experience to work in partnership with clients to drive project outcomes successfully, with the ability to advise and push back when required. Key Responsibilities & Tasks Opportunity Management: Define appropriate delivery model for customer project/program/portfolio. Delivery: Lead and own engagement-planning and program-planning activities. Sales and Business Development: Close work with EAs, SAE, SSA, MPs and product sales colleagues on large bids. Coaching & Mentoring: Serve as mentor/advisor/decision-maker to project managers. Knowledge Management: Maintain program documentation and updates; analyze lessons learned. Competencies and Skills / SAP Values Experience in several industries and the industry the customer belongs to. Excellent understanding of SAP solutions and of the consulting business processes and functions. Strong writing, mentoring, decision making, communication, and meeting facilitation skills. Experience & Language Requirements 15+ years of transformational program management across large, complex programs. Proven experience in successfully leading cross functional teams without authority. Should hold security clearance for Australia Government. Education Undergraduate university degree, preferably in commerce, engineering, information technologies. Master’s degree, preferably in commerce, engineering, information technologies is desired. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion helps ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace. #J-18808-Ljbffr