Regulatory Service Officer

Job Description

Role title: Regulatory Service Officer (grade 3/4) Business unit/Organisation: Operations Metro North B – SafeWork NSW Location: Parramatta Reason for vacancy: Newly created position in the new SafeWork structure Term: Ongoing Closing Date: 25th March 2025 (9:59 am) About the team: The Operations Metro directorate are at the forefront of sustained safety in workplaces across the greater Sydney area. We have universal compliance expertise enabling us to respond to any hazards, harms and industries. We respond when workers are injured or harmed to increase compliance and prevent recurrence. Often being the first interaction a business will have with SafeWork, we have a critical role in setting the foundations for a business to have a safe and productive workplace. Ideal Candidate: To be successful in this role, you will: Have experience in providing a variety of administrative support services with competing priorities and be capable of working independently and without direction. Demonstrate discretion and confidentiality and have a proven high level of attention to detail. Have excellent communication and relationship building skills and the ability to work with a variety of internal and external stakeholders. Have a high level of skills across a range of Microsoft applications. Demonstrate a commitment to customer service. Be organised and adaptable to changing priorities. Key Attributes: Providing administrative support to the manager, inspectors and project teams such as preparing meeting agendas and taking minutes, processing inspector motor vehicle run sheets and maintaining the teams SharePoint page. Supporting the coordination of events, information sessions and workshops. Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met. Assisting with purchasing functions such as ordering equipment and processing of invoices using SAP. Key capabilities that applicants will be asked to address as part of the process: Manage Self - Show drive and motivation, an ability to self-reflect and a commitment to learning. Act with Integrity - Be ethical and professional, and uphold and promote the public sector values. Commit to Customer Service - Provide customer-focused services in line with public sector and organisational objectives. Think and Solve Problems - Think, analyse and consider the broader context to develop practical solutions. Technology - Understand and use available technologies to maximise efficiencies and effectiveness. Demonstrate Accountability - Be proactive and responsible for own actions, and adhere to legislation, policy and guidelines. The process: If you would like to apply, please submit your CV along with a cover letter of no more than 2 pages, addressing the following: How you demonstrate the above capabilities. A short paragraph on why you believe you are the right person for the role. You should discuss your intention to apply for this opportunity with your people leader. Salary Grade 3/4, with the base salary for this role starting at base plus superannuation. For enquiries relating to recruitment please contact Flavia Raineri Gentile via Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process #J-18808-Ljbffr