Relief Customer Service Officer

Job Description

Job Category: Branch, Call Centre, Customer Service, Sales About us: At The Capricornian, we are proud to offer trusted and personal banking services to our customers throughout our branch network in Central Queensland and beyond. As a customer-focused financial institution, we prioritise delivering excellent service and support to our local communities. We are looking for a dedicated Customer Service Officer to join our team and play a pivotal role in maintaining the high standard of service we are known for. Job Description About the role: As a Relief Customer Service Officer, no two days will be the same! This exciting opportunity offers flexibility and an opportunity to travel between our eight (8) branches and our call center, providing relief during periods of annual leave, sick leave, or other absences. Our Customer Service Officers are the first point of contact for our customers, and you will play a crucial role in ensuring each customer interaction is friendly, efficient, and professional. You will have the opportunity to develop your professional career in the financial services industry while utilising your knowledge of our products and services to offer personalised solutions to meet the unique needs of each customer. This is a multi-skilled role that will see you providing excellent customer service, processing transactions, managing member enquiries, and ensuring accurate and efficient services across multiple locations. Key Responsibilities: Provide exceptional service by maintaining accountability for each customer enquiry. Assist with incoming and outbound call demands within the call center and branch to meet our service standards. Contribute to the achievement of branch goals. Cross-sell and promote financial products to help customers achieve their financial goals. Handle account openings, transactions, and customer instructions in a timely, professional, and accurate manner. Regular travel throughout our local branches in Rockhampton and Yeppoon will be required, with occasional travel also required to Emerald, Springsure, Capella, Gladstone, and Miriam Vale. Why work with us? As a member of The Capricornian team, you will benefit from: Variety in your day-to-day with the opportunity to work across different branches and the call center. Supportive team environment where your contributions are valued. Growth opportunities, with clear pathways for career development within the financial services sector. Discounted financial products including accounts, insurance, loan interest rates, and health insurance. Healthy Living Subsidy. Employee Assistance Program. Access to a company vehicle, and paid travel expenses when undertaking overnight travel. Desired Skills and Experience What we're looking for: You will thrive at The Capricornian by demonstrating: A proven ability to deliver excellent customer service. Strong communication skills (both verbal and written) with great attention to detail. A willingness to be actively involved in your local community through our volunteering and financial literacy programs. Your commitment to a learning environment. Cash handling skills, or experience in the financial services industry. Well-developed numeracy and literacy skills. The flexibility to travel throughout our network, and ability to adapt to the varying needs of each location. If you're ready to make a positive impact in your community and start a rewarding career in the financial sector, we'd love to hear from you. Apply Now to be part of a team that is dedicated to offering the best service to our customers! Applications close Sunday 2nd March, 2025 . Please ensure you provide both your resume and a cover letter that addresses the above selection criteria. #J-18808-Ljbffr