Restaurant Manager - Settimo

Job Description

COMPANY Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure. We are excited to announce an opportunity for a Restaurant Manager to join our dedicated team at The Westin and Four Points by Sheraton Brisbane. Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you. Role Overview: As a Restaurant Manager, you will be assisting in managing SETTIMO by Guy Grossi, Brisbane’s best Italian Restaurant. You will need to provide leadership to a diverse team, ensuring all employees deliver the brand promise and provide exceptional guest service at all times. Handle guest inquiries and complaints courteously and efficiently. Create and communicate the rosters and delegation of tasks and responsibilities. Control manning levels of the restaurant in relation to occupancy, requirements, service quality, and costs. Provide training and onboarding support for new associates within the department. Liaise with all necessary departments to ensure the productivity of the outlet is successful in its daily operations. Key Responsibilities: Manage and mentor the restaurant team, including scheduling, training, and performance evaluations. Provide warm, friendly, and professional service to guests, ensuring a welcoming atmosphere. Ensure prompt resolution of any guest complaints, reporting any issues and recommending solutions. Monitor the quality of food and beverages and service to ensure guest satisfaction. Strong teamwork to lead your section during busy periods and support team efforts ensuring smooth operations. Ensure staff upholds brand values and consistently delivers high-quality service. Assist in monitoring stock levels and placing orders to avoid shortages. Conduct regular checks on cash handling, billing, and POS system accuracy. Contribute to menu planning and promotional activities in collaboration with the culinary team. About You: Previous supervisory/managerial experience in a similar role or fast-paced environment, preferably within a hotel/hospitality environment. Experience in managing, supporting, and driving a team. Exceptional people management and interpersonal skills along with strong communication skills. Outgoing, enthusiastic, and approachable, with the ability to create a welcoming and vibrant atmosphere. Strong analytical and problem-solving skills, with a proactive mindset toward operational challenges. Must hold a Responsible Service of Alcohol (Queensland). Be available to work over a 7-day rotating roster which will include working evenings, early starts, public holidays, and weekends. Benefits: Uniform. Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends. Discretionary Bonus Plan. The best hotel training opportunities produced independently by The Westin Brisbane and internationally recognised training programs by Marriott International. Discounts on food & beverage across all our hotels. Recognition programs to keep you motivated. Wellbeing & mindfulness programs to ensure you stay healthy. Employee Assistance Program. ‘Great places to work’ certified. Marriott International is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under applicable law. #J-18808-Ljbffr