Retail Brand Manager - Concessions (VIC/SA)

Job Description

Retail Brand Manager - Concessions (VIC/SA) The Retail Brand Manager is responsible for growing our concession channel by driving individual Brand productivity (SABA, Sportscraft and JAG). You will drive customer acquisition and conversion, service, profitability, ranking and productivity targets across 10 David Jones stores in Victoria & South Australia. The role must be Melbourne based. This is a challenging and fast-paced role that requires superior communication and people skills to achieve success. You are able to lead from the front to empower their teams to achieve exceptional levels of Brand and Customer experience. APG & Co A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways. We have an unwavering commitment to design and quality across all aspects of our business. This commitment, when coupled with our creativity and passion allows us to bring great brands to life in engaging and surprising ways. APG & Co has over 1000 employees across Australia and New Zealand. The working environment is dynamic, professional and passionate. The mission: Bringing Brands to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last. The Role SALES AND PROFITABILITY Maximising store profit. Ensuring retail budgets are met or exceeded. Driving individual store and regional KPI’s (customer acquisition, ATV, UPT, individual ranking by Brand by store). Providing sales and financial guidance to store teams monthly. Delivering on sales optimisation strategies as directed by Head of Retail. Delivering effective rosters to optimise store labour within set budgets. CUSTOMER EXPERIENCE Foster a customer-centric culture ensuring outstanding Brand presentation, service, experience, and satisfaction. Implement and monitor customer feedback, addressing any issues promptly. Ensure highest level of visual merchandising standards in store to maximise traffic opportunities and sales potential. TEAM LEADERSHIP Lead, mentor, and develop a high-performance team and culture while promoting harmonious working relationships in store. Ensuring effective communication and collaboration across all areas of the business. Conduct regular performance reviews and provide ongoing training and development. Recruitment of key roles in line with Brand succession planning and regular store operations/ openings and closures. OPERATIONAL MANAGEMENT Working closely with Concession Partner management teams to ensure all promotional, stock, position and marketing opportunities are maximised. Effective implementation of visual merchandising, store operations and presentation standards, training, and stock management strategies. Take reasonable care for your own and others health and safety. Meet all APG & Co WHS&S requirements in all stores. Ensuring all retail compliance audits are completed. Keep up to date and uphold current company policies, procedure, and work processes. KEY PERFORMANCE INDICATORS Sales & profitability: Consistently achieving sales targets, staffing to/ under budget and all relevant Brand financial metrics met including customer acquisition, ATV, UPT and individual store ranking results. Team & operations: All stores consistently delivering on the highest level of presentation standards run by highly engaged and effective store management teams. Compliant with all WH&S requirements and all training completed by all team members. Customer: Achieving or exceeding customer service scores. You Strong leadership skills with well-developed performance management ability. Strategic thinker; competent at turning strategy into action. Excellent inter-personal, communication and people management skills. 5+ years in a similar senior retail role. Demonstrated multi-store management across multiple regions. Leadership experience with high performance retail teams. Delivering coaching, mentoring and development opportunities. This role requires travel; a full driver’s licence is required. Demonstrated ability to work with solutions-based decisions to drive excellence in customer experience. Solid financial acumen. Knowledge of Brand Strategy. Where do I sign? As part of the APG family you'll enjoy plenty of exciting rewards and benefits. 50% discount on all brands. Generous clothing allowance. An Employee Assistance Program for you and your family. Recognition and Service awards. Employee Referral Program. Style your career in a new direction - apply now and join our talented team. #J-18808-Ljbffr