Rydges Melbourne – Assistant Hospitality Manager

Job Description

About EVT When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. About Rydges Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. About Rydges Melbourne Located in the vibrant Melbourne theatre district, urban sophistication meets warm local hospitality at Rydges Melbourne. With a passion for guest service worthy of a standing ovation, and show-stopping onsite facilities, be part of a team dedicated to crafting an unforgettable experience. It’s your time to shine, make your move. About The Role Refreshingly local, we’re after an Assistant Hospitality Manager standout who can assist the Hospitality Manager and Food & Beverage Manager with overseeing the entire operational and staffing requirements for our food and beverage services and offerings across our different outlets. Sound like you? Throw your hat in the ring to be a part of the team and help make Rydges Melbourne the talk of the town. Role & Responsibilities Overall accountability for the people, product, service, and upkeep of department – Organize and control daily operations within the hospitality, retail, and service establishment. Continually assist the Hospitality Manager analyse and assess performance of the outlets against its stated objectives; formulate strategies and enact remedies as appropriate. Work in conjunction with the Hospitality and Food & Beverage Manager, Sales, and marketing teams to formulate and strategies business and sales ideas – Explore opportunities through research and early activations. Assist Hospitality Manager with staff recruitment, training and rostering of front-of-house staff in order to ensure guest expectations are exceeded at all times. Monitor production from the bar & kitchen to ensure high beverage & food standards for all guests – Plan and manage stock levels, product ranges, and service standards. Oversee financials alongside the hospitality manager across wage, beverage, maintenance and expenses in line with budget and targets. Contribute ideas towards bottom line profit. Manage all points of the client experience onsite including greeting on arrival, all food and beverage service and farewell on departure. Represent Rydges “too easy” service ethos in every interaction. Implement efficient SOP’s, opening and closing procedures, various checklists required for service, ensuring standards are maintained at all times. Maintain formal training plans, and conduct “on the job” training sessions for Front of House staff & your leadership team. Maintain a daily, weekly and monthly inspection check for all areas. Ensure proper follow up to attain maximum cleanliness and security. Record and communicate any maintenance and cleanliness issues – Commence monthly walkthrough with key stakeholders. Manage internal communications, attend departmental meetings and ensure clear communication, coordination & direction for all departments. Maintain a strong teamwork ethic including a willingness to assist other departments as required. Ensure customer feedback is passed back to relevant departments for on the day or post event action to help improve our offerings and services. Maintain a favorable working relationship with peers to foster and promote a co-operative and harmonious working environment. Benefits & Perks At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. Incredible team member discounts from your first day on-the-job. 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ’s largest and most diverse experiences company. Skills & Experience Previous experience in a similar role as an Assistant Hospitality Manager within hotels or similar hospitality services company. Proven experience in a supervisory or managerial role within the hospitality, retail, or service industry. Strong leadership, organizational, and decision-making skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple responsibilities. Experience with staff management, financial oversight, and operational planning. #J-18808-Ljbffr