SENIOR IMPLEMENTATION MANAGER

Job Description

Digistorm We are hiring a Senior Implementation Manager who leads successful implementations of the Veracross software through a strong understanding of the Veracross software package, excellent project management skills, and effective communication. Projects are executed on time and on budget, while fostering trusting relationships with implementing clients. Benefits The best tools to get the job done! When you join, you get a brand new Macbook Pro, a 32-inch monitor. There's also an allowance for your setup at home to ensure you're comfortable working there. Growth opportunities! We are growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows. Work/life balance! Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone? Make a difference! Our work makes a positive contribution to our schools, their students and their families around the world! Culture! The team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach. Task & Responsibilities Develops, coordinates, and tracks overall Veracross software implementations, task schedules, and resources to ensure on-time and high-quality delivery - for the more complex or strategic customers. Leads product specific implementation delivery tasks across multiple Veracross modules. Provides regular training sessions with schools to guide configurations, testing and process efficiency. Lead personalized consulting sessions to provide workflow consulting, guidance on school configuration, and answer questions about business needs. Orchestrate successful change management, where configurations are tested, revised, approved, and deployed. Coordinates with school personnel to ensure school activities are clearly communicated, understood, and are tracking to plan. Works with School Project Manager to ensure effective communication and change management across school stakeholders. Provides regular mentorship and training of less experience Implementation Managers. Plays a lead role in Coordinating across assigned Veracross implementation resources. Collaborates frequently with internal Veracross global implementation consultants and engineers to ensure implementation plans and assignments are tracking to plan. Provides school-specific context and considerations to internal Veracross staff. May include specific sales notes, timeline considerations, Australian market perspectives, etc. Plays a lead role in coordinating across other Veracross functions, including Sales, Product and Customer Experience organizations on behalf of the Implementation team. Qualification & Experience University degree or equivalent experience. Experience working with Australia independent school market, and experience implementing and/or managing education technology solutions. 3+ years of experience in technical project management or implementing SAAS based software solutions. 3+ years managing or implementing Veracross products. Excellent written and oral communication skills, ability to communicate effectively across broad range of roles from individual contributor to senior leadership. Experience in Project Management, ideally in implementing software solutions. Ability to make decisions and recommendations under limited direction and using a high degree of initiative and independent judgement. Ability to learn complex, enterprise level software systems at a level that supports teaching others. Willingness to learn independently, leveraging available self-study resources. Ability to multi-task in a fast-paced environment. Experience working with remote, global and/or matrix organizations preferred. Ability to travel within Australia. About Company We provide SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries. Veracross is one of five product brands in one global tech company: Veracross SIS is a one-person, one-record school management platform. Magnus Health provides cloud-based Student Health Record (SHR) solutions. Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps. Epraise incentivizes student well-being and connects teachers, students, and families. Firefly provides an online learning space for students and teachers. #J-18808-Ljbffr