Sales Support Consultant, Home & Community - Office Based

Job Description

Sales Support Consultant, Home & Community - Office Based Thursday, 13 March 2025 Discover a career where care goes both ways! Macquarie Park, 10min walk from Metro Station + WFH Options NFP Salary Packaging benefits + 7 additional leave days per year Rewarding role in a growth industry – Leading Aged Care Provider Exciting things are happening at Catholic Healthcare! We’ve grown to 5500+ employees and we celebrated our 30th year of providing care in 2024. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. We have an opportunity for a Sales Support Consultant to join our Home & Community Business Sales Team based at our Head Office in Macquarie Park. In this dynamic role you will support customers through the sales journey via phone and email communication, regularly reviewing wait times, maintaining communication and documentation. Your exceptional interpersonal skills together with your strong problem-solving and conflict resolution abilities, customer-centric mindset and the ability to handle challenging situations with diplomacy and empathy will aid your success. Your key responsibilities will include: Proactively manage client sales journey to optimise sales conversion success Updating CRM and My Aged Care portals to ensure timely information capture to support sales and new client onboarding activities Building and maintaining strong internal relationships to support the sales process Proactively managing client’s sales journeys from aged care funding wait times and government updates, to new approvals Support new clients through post sales journey and the onboarding process, including obtaining and reviewing all associated documentation The ideal candidate should demonstrate excellent communication skills, strong organisational abilities, and the capacity to engage effectively with both clients and sales consultants. Additionally, you will have: Demonstrated experience in a customer-facing role - customer relations, customer service, account management Proven track record of building and maintaining strong customer relationships Ability to effectively convey information, influence stakeholders, and build rapport Proficiency in using customer relationship management (CRM) software Ability to collaborate effectively with cross functional teams and stakeholders at all levels of the organisation Flexibility and adaptability to accommodate changing customer needs and business requirements Proficiency in Microsoft Office applications, MS Teams and CRMs Willingness to obtain a Police Check Benefits Catholic Healthcare employees receive: Additional leave days, salary packaging, fitness benefits, paid parental and family leave, and long service leave after five years. Catholic Healthcare is a values-based organisation that welcomes applicants from all faiths and backgrounds. Apply your interest online now! Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. #J-18808-Ljbffr