Salesforce Delivery Lead/Scrum Master

Job Description

Add expected salary to your profile for insights Seeking a Salesforce Delivery Lead/Scrum Master to shape our future customer assist program! 12-month FTC with potential for permanent Hybrid/remote work conditions About the role We are thrilled to offer an exciting opportunity for a Delivery Lead – Salesforce, to leverage on your extensive Salesforce expertise that will shape the future of our Customer Assist platform. As a key member of a collaborative and dynamic team, you will work closely with multiple stakeholders to drive transformational projects that impact our members. Your responsibilities will include: Daily Scrum:Facilitate the daily stand-up meeting to keep the team informed and on track. Sprint Planning:Help the team plan sprints by ensuring a clear understanding of the product backlog and sprint goals. Sprint Review:Facilitate the sprint review to showcase the completed work to stakeholders and gather feedback. Sprint Retrospective:Facilitate the sprint retrospective to identify areas for improvement and implement changes. Coaching and Mentoring:Team Coaching: Coach the team in self-organization, self-management, and effective collaboration. Organizational Coaching: Help the organization understand and adopt Scrum principles and practices. Product Owner Support: Collaborate with the Product Owner to ensure the product backlog is well-maintained and prioritized. Removing Impediments:Obstacle Identification: Identify and remove obstacles that hinder the team's progress. Communication: Facilitate communication between the team, stakeholders, and other relevant parties. Conflict Resolution: Help the team resolve conflicts constructively and efficiently. About you Your success in this role will be driven by your proven experience as a Delivery Manager / Scrum Master to successfully deliver multiple, complex initiatives in the finance or banking sector underpinned by your exceptional ability to build and maintain strong relationships with stakeholders. You’ll thrive in Agile and Waterfall Project Management environments and be comfortable leading cross-functional teams to deliver high-impact results. Your outstanding influencing, negotiation, and communication skills will set you apart as a key leader in driving success. We also seek: Proven estimating and resource management skills Broad technical understanding of banking technology including application development, infrastructure management, cyber security and integration Experience using JIRA to manage activities and track progress Experience establishing working groups and governance mechanisms Experience developing metrics, status tracking, and progress reporting Outstanding influencing, negotiation and communication skills. Demonstrated experience with developing effective working relationships with internal and external stakeholders with a strong focus on customer service Exceptional organizational and critical thinking skills Your degree qualification in business, IT or related field or equivalent is required and certification Why you’ll love working with us: People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality: Flexibility and hybrid working arrangements. Extend your salary with discounts on banking, health insurance, and shopping across Australia. Advance your career with training, study support, and project opportunities. Competitive leave benefits that empower employees to take time for themselves and loved ones. Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program. Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank: In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now: If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume. We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process. #J-18808-Ljbffr