Salesforce Marketing Cloud Developer

Job Description

Select how often (in days) to receive an alert: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. The role South East Water has a vision of “creating a better world for our customers with forward thinking water solutions for all and always that don’t cost the earth”. This means working with our customers, helping them to conserve water, and using water to enable thriving communities. In a period of rapid change and growth, this role of the Salesforce Marketing Cloud Developer will assist the marketing team to define, build and deliver customer-centric communications with a digital first lens. Through the development and delivery of the technical implementation through Salesforce Marketing Cloud (SFMC), South East Water will be able to more effectively and efficiently communicate with customers, employees and external stakeholders alike. Some of the main accountabilities of this role will include, but are not limited to: Implementing segmentation and campaign solutions in line with business requirements, enabling personalisation across SFMC Executing marketing automation activities, including SFMC journeys and dynamic marketing campaigns, initially through email, mobile and web. Act as the technical SFMC expert in the team Deliver best practice email and journey templates that align with the SEW brand Deliver targeted, customer-centric solutions and provide problem diagnosis, resolution and support Conduct testing and validating campaign setups across platforms Who are you? Candidates will require at least three years' experience, technical proficiency and development in Salesforce Marketing Cloud, using various components including, Email Studio, Mobile Studio, Journey Building, Content Builder, with Interaction and Advertising Studios, an advantage. The following key skills, knowledge and experience will ensure you are considered for the role: A robust technical understanding of objects/contacts data models, data schemas and relational databases, with working knowledge of how these relate to database segmentation for marketing automation An ability to translate business requirements into technical solutions An understanding of the relationship between SFMC and Service Cloud, data extensions, automations, data model Experience with software development practices including SDLC, waterfall and Agile, CI/CD, solution design and architecture, security and privacy by design Experience with Service Cloud would be advantageous At South East Water, we are guided by the Australian Computer Society SFIA Skills Framework and the highest level of skills required to perform at a competent level is SFIA Level of Responsibility Level 4 (Enable) . What's in it for you? Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years. South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. As a SEW employee, you can enjoy the following offerings from our benefits package: Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks. Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing. Life insurance and salary continuance. 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave. Additional leave offerings, such as cultural and ceremonial leave and study leave. Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. Opportunity to be part of great initiatives involving the local community. This role is remunerated at a Level 4 which is between $101,563 and $114,918 + super and offers are commensurate with the successful candidates' experience. We're for everyone Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at Keen to make an impact? Click here to check out the position description. We're accepting applications for this exciting opportunity until Sunday 9 February 2025! To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check. South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. #J-18808-Ljbffr