School Management and Learning Systems Support Consultant - IT Service Centre

Job Description

School Management and Learning Systems Support Consultant - IT Service Centre Education (Organisation site)Information and Technologies Branch, People, Information and Communication Services Division Customer Engagement is seeking an enthusiastic and dedicated School Management and Learning Systems Support Consultant to join our team on a temporary full-time basis, until 31 December 2025, unless otherwise determined.This exciting opportunity will allow the successful applicant to provide a first point of contact, and initial point of resolution, for business support related enquiries for the school management and learning systems utilised by the department. Job details Position status: Fixed Term Temporary Position type: Flexible full-time Occupational group: IT & Telecommunications Classification: AO3 Workplace Location: N/A Job ad reference: QLD/CO618111/25T Closing date: 17-Feb-2025 Yearly salary: $75886 - $84201 Fortnightly salary: $2908.70 - $3227.40 Job duration: Until 31 Dec 2025 unless otherwise determined The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. About the Role Provide first level remote support via phone and online services to schools and corporate business units in the provision of support for the OneSchool and QLearn (Canvas) applications. Responsibilities include: Use effective communication skills and customer service techniques to gather information, analyse, and provide accurate solutions to customer enquiries where possible. Build and maintain knowledge of our systems to ensure you're providing accurate advice to customers. Act as the routine contact point, receiving and handling requests for School Management and Learning Systems support. Respond to a broad range of service requests for School Management and Learning Systems support by providing information to fulfil requests or enable resolution. Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Use existing processes to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation. Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken. Please refer to the attached role description for any mandatory requirements for this position. How to Apply Please refer to the Role Description and provide a 2-page response addressing the dot points within the "Competencies" section. When structuring your application, it's advisable to list each competency dot point as a heading, and to respond to each of them respectively. A brief resume (maximum 2 pages) including contact details for 2 referees (referees should have an understanding of your relevant previous work history). We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services. Salary rate shown is reflective of full-time (1.0 FTE). For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions. #J-18808-Ljbffr