Senior Client Service Officer - Private Rental Specialist

Job Description

Senior Client Service Officer - Private Rental Specialist Division: Homes NSW Location: This role can be based in either Queanbeyan or Goulburn Employment Type: 8-month temporary full-time opportunity with a possibility of extension. Salary: Clerk Grade 5/6, salary from $97,027 to $107,059 p.a. plus superannuation and employer annual leave loading A Talent pool will be created for future temporary and ongoing opportunity About Us Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures. Your role The role can be based in either Queanbeyan or Goulburn. You will be working across a range of programs, policies and systems to maximise efficiency and service delivery outcomes across the district. Working collaboratively with Team Leaders, Housing Managers, internal and external service providers, you will participate in the development and implementation of innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the Southern NSW District. As a Senior Client Service Officer Private Rental Specialist you will assist clients with complex support and housing needs, providing specialised advice and making referrals to appropriate support services. You may work with people escaping family or domestic violence who are homeless or at risk of homelessness in collaboration with a Specialist Homelessness Service so clients can secure private rental accommodation and do not have to return to the violent situation through the Start Safely Program. A Senior Client Service Officer is also responsible for providing on the job training, mentoring and guidance to Client Service staff to ensure all client’s needs are understood and appropriate services are delivered. Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home). In addition to meeting the essential requirements, the successful candidate will have the following: Ability to work independently and manage your own work. Including both independently and within a team environment. Ability to establish and maintain relationships with internal and external stakeholders. A commitment to a culture of teamwork, excellence and continuous improvement. Client service skills with an empathetic approach to clients. A strong commitment to customer service. The Senior Client Service Officer plays a crucial role in providing expert advice and developing strategic partnerships to support clients with complex housing and support needs. Based in the Southern NSW district, you’ll work across a range of programs, policies, and systems to achieve improved client outcomes. What you’ll do Collaborate with internal and external stakeholders to develop innovative strategies that address housing access barriers and improve client outcomes. Take ownership of case management planning and work closely with specialists and agencies to ensure it aligns with client needs. Maintain accurate and secure client records to ensure information is relevant and accurate. Support clients including those escaping family or domestic violence, providing assistance to secure sustainable and affordable housing solutions. Mentor and guide client service officers to enhance their ability to deliver exceptional service, driving to achieve sustainable housing outcomes to clients. What we’re looking for We’re seeking individuals that are committed to driving positive change, helping clients with complex needs to thrive in a stable and supportive environment. You will also demonstrate: A high level of communication and interpersonal skills to liaise effectively with various stakeholders and build long-lasting relationships. Strong organisational and time management skills to manage competing client needs and case load. Ability to provide mentorship and training to develop team members. Competency in case management and a keen attention to detail. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close: Monday 3 February 2025 at 11:59pm AEST. For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Wendy Iversen on 0477 331 306 or at If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Justine Clark on 0472 517 545 or via Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr