Senior Client Service Officer Specialist

Job Description

Senior Client Service Officer Specialist Division: Homes NSW Location: Bankstown, Liverpool, Fairfield, Campbelltown, Penrith, Mount Druitt, Blacktown and Parramatta Employment Type: Multiple 12-month, temporary full-time opportunity with possible extension Salary: Clerk Grade 5/6, salary from $97,027 to $107,059 p.a. plus superannuation and employer annual leave loading About Us Housing Services is an agency of The Department of Communities and Justice that directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry, and individuals, we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed, and achieve sustainable futures. Your role The Senior Client Service Officer plays a crucial role in providing expert advice and developing strategic partnerships to support clients with complex support and housing needs to essential services. You will mentor and guide client service officers to enhance their ability to deliver exceptional service, driving to achieve sustainable housing outcomes for clients. What you’ll do In this role, your responsibilities include: Collaboration with internal and external stakeholders to develop innovative strategies to improve client outcomes and overcome barriers to housing access. Taking ownership of case management planning and working closely with specialists and agencies to ensure it aligns with client needs. Maintaining accurate and secure client records to ensure information is relevant and accurate. Developing and sustaining local partnerships to elevate service delivery and strengthen communities. What we’re looking for We’re seeking individuals committed to driving positive change and helping clients with complex needs thrive in a stable and supportive environment. You will also demonstrate: A high level of communication and interpersonal skills to liaise effectively with various stakeholders and build long-lasting relationships. Strong organizational and time management skills to manage competing client needs and case load. Ability to provide mentorship and training to develop team members. Competency in case management and a keen attention to detail. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. If successful, you will be considered for any office location within your preferred District based on business requirements at that time. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disabilities, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr