Principal Advisor, Autism Spectrum Disorder (ASD) - Metropolitan North Region
Education (Organisation site)Metropolitan North Region, School and Regional Operations and Performance Division Are you... more info
Senior Complaints and Information Officer - Metropolitan South Region
Salary:
100.00 - 125.00
Posted:
20-02-2025
Category:
IT Management IT Project Management
City of Brisbane,
Job Description
The Senior Complaints and Information Officer is a key role within the Communications Team. As the Senior Complaints and Information Officer, you will prepare correspondence, briefs, reports, and other material in response to enquiries, complaints, and appeals to support the Regional Director to exercise legislated decision-making in line with delegated responsibilities. You will establish and maintain strong working relationships and networks with internal and external stakeholders to ensure the delivery of exemplary customer service and the achievement of results.About The Department The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary, including making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.About The Role Responsibilities include: Develop responses to a range of enquiries, complaints, appeals, and matters which are brought to the attention of the Minister, Director-General, Regional Director, and other senior executive officers. Coordinate information required by the Regional Director, including briefings and reports, and maintain high-quality record keeping, data analysis, and confidentiality. Undertake research, analysis, monitoring, review, and evaluation of ministerial and executive correspondence and complaints to ensure outcomes are achieved within set timeframes. Provide authoritative timely advice to the Director, Education Services, and other senior officers on matters relating to legislation, departmental policy, and procedure. Interested? To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history). Attach a 2-page response to the How you will/may be assessed section of the attached role description. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.Applications from recruitment agencies will not be accepted.When working in regulated employment, an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.Salary rate shown is reflective of full-time (1.0 FTE).The Department of Education is a family-inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.Occupational group: Administration#J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 20-02-2025
Category: IT Management IT Project Management
City of Brisbane,
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