Senior Officer, IT Customer Support
Senior Officer, IT Customer Support Senior Officer, IT Customer Support Apply locations St Lucia Campus time type Full time... more info
Senior Customer Support Officer
Salary:
80.00 - 100.00
Posted:
05-03-2025
Category:
Customer Service
City of Brisbane,
Job Description
Join to apply for the Senior Customer Support Officer role at Department of Transport and Main Roads . The Queensland Government Customer and Digital Group (QGCDG) is focused on growing a thriving digital economy in Queensland, and enabling more responsive, simple and effective services for all Queenslanders. The QSS Customer Support team provides front-line support to Queensland government employees in payroll, recruitment, finance, telecommunications and application support for associated systems. This high-volume service centre focuses on providing high quality, efficient customer service through phone and online channels. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance. As a Senior Customer Support Officer, You Will: Provide advice and guidance to team members to ensure high quality customer support services. Liaise with other parts of the business to refer and resolve customers' requests. Monitor and prioritise workloads and assist team members on escalated enquiries/incidents to maintain high quality customer support services. Assess and resolve escalated enquiries/incidents within service agreement timeframes. Develop, implement and review efficient work practices and provide updates to team members to ensure service consistency. Identify and assess team training needs and provide on-the-job training and development to promote a culture of continuous learning. Work collaboratively in a high performance and innovative team environment that provides best practice support to all stakeholders. Note: Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role. Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available. Applications will remain current for a period of 12 months. Occupational group: Construction & Architecture Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Government Administration #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 05-03-2025
Category: Customer Service
City of Brisbane,
Related Jobs
Customer Support Officer
Join to apply for the Customer Support Officer role at Bendigo Bank We’ve never been ‘just a bank’. Just like you... more info
ICT Customer Support Officer
Alexander Drive Dental Clinic We are seeking a highly skilled and motivated ICT Customer Support Officer to join our innovative... more info
