Senior Customer Training Specialist

Job Description

Select how often (in days) to receive an alert: The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050. We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia. Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south. Role Description: The Senior Customer Training Specialist is an exciting 16-month max-term contract opportunity in our Customer Training team based at our Perth CBD office. As a Senior Customer Training Specialist, your purpose is to empower our Customer Business unit (CBU) with comprehensive training to elevate service to our customers. The CBU comprises customer-facing teams working in a call-centre environment and teams that directly support services for our customers. You will design, develop, deliver, and evaluate learning solutions to positively impact business performance. You will have a focus on uplifting the coaching capabilities among CBU and contracted partners and implementing a consistent approach. Job Responsibilities: Design, develop, deliver, and evaluate learning solutions that will positively impact business performance. Leverage business performance data to develop measures of success for learning solutions, such as Voice of the Customer (Customer survey), call quality assurance results, etc. Support strategic planning in relation to training requirements for the Customer Business Unit (CBU), including completing training needs analysis to identify current and future training needs. Responsible for overseeing all engagement with external training providers for the Customer Business Unit (CBU), including the procurement process. Effectively project manage key learning initiatives while providing informal leadership, ensuring high-quality and timely project delivery. What You Will Bring: Undergraduate degree in a relevant discipline such as Learning Design, Business, Psychology, or HR. Minimum of 5 years’ experience in a learning and development senior role. Experience in designing, developing, delivering, and measuring effective learning solutions. Experience in project managing large-scale learning and development projects. Experience with eLearning authoring tools such as Articulate Rise and Storyline. What We Offer: Working for an employer of choice also means you will enjoy: Professional Development Opportunities Purchased Annual Leave Best practice parental leave Every Voice Matters Our employees have a choice to work for Synergy, and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow. We understand that it is important for our workforce to reflect the diversity of the community in which we operate. We are proud to be recognised as an inclusive employer since 2021 by the Diversity Council of Australia. Whatever your background or however you identify, please apply if this is a role that would make you excited to come into work every day. Applications close Sunday 9th March , however Synergy reserves the right to close applications when a suitable pool of candidates is identified. Please email if you require assistance with submitting your application. #J-18808-Ljbffr