Senior Delivery and Engagement Officer

Job Description

About the Department of Employment and Workplace Relations We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities. With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment. It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose. The Role The Western Australia State Office manages the delivery of employment and skills programs. We are seeking candidates who are keen to make a difference through managing service providers’ delivery to meet local labour market needs, and ultimately help clients upskill and secure sustained employment. Reporting to the Assistant Director (EL1), the Senior Delivery and Engagement Officer works within a collaborative and supportive team environment. The Senior Delivery and Engagement Officer role requires the successful candidate to demonstrate high levels of leadership, productivity, resourcefulness, initiative and flexibility to deliver results with key skills in administration, written and verbal communication and data analysis to support the wider team. We welcome government and non-government industry-related leaders, and newcomers, who can learn quickly and contribute positively to our State Office culture that values initiative, inclusivity, and innovation. Duties and Responsibilities Responsibilities of the APS 6 level may include: Leading a small team to achieve high quality program and contract management in either our Employment programs or our Apprenticeship and Skills programs. Building team capacity and individual staff capability through on-the-job training, coaching and performance feedback. Managing the performance and compliance of contracted program service providers through relationship management and decision making in accordance with contractual and legislative frameworks. Managing and escalating complex performance and provider operational issues identified through monitoring activities such as data analysis and onsite visits (there may be some overnight travel opportunities). Engaging with stakeholders to co-design projects and facilitate referral pathways and support systems, particularly for vulnerable and disadvantaged participant and job seeker cohorts. Actively contributing to business objectives through participation in planning, project management, decision-making and solution brokering. Providing policy advice and support to our Ministers, and the department’s National Office teams as required. Qualifications and Education Current Driver’s license is essential . Hold or be able to obtain and maintain, a Working with Children Check (WWCC) is essential . How to Apply Applicants are required to provide a summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work. The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level. In the eRecruit (the department’s online recruitment system) you will also need to: upload a Curriculum Vitae provide contact details for 2 Referees. Eligibility Don’t meet all the role requirements? At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway. Citizenship To be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it. Security Clearance Our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance. #J-18808-Ljbffr