Senior Engagement Manager - ServiceNow

Job Description

Thirdera – a Cognizant Company is seeking a Senior Engagement Manager with expertise in ServiceNow to join our team. Are you a seasoned Engagement Manager with a passion for ServiceNow? Join Cognizant and lead our projects to success! The Senior Engagement Manager ensures the highest level of customer satisfaction, coordinates and manages project tasks, and leads status calls, project meetings, and other client and stakeholder meetings to ensure successful project outcomes. In this role, you can expect to: Lead projects successfully and in a timely manner from inception to deployment and control. Work closely with stakeholders to identify issues with their processes and develop innovative solutions to increase efficiency and accuracy. Set precise goals and objectives based on strategic planning. Build strong relationships with customers by setting the right expectations, providing regular updates, and being assertive when things go wrong. Take the lead in main customer meetings, ensuring all stakeholders are involved, the agenda is successfully completed, and objectives are achieved. Ensure customers have a clear understanding of our delivery methodology and all the tools in place for visibility of project status and progress. Prepare and timely send executive summary reports communicating the milestones achieved and an updated summary of project plans, risks, action items, decisions, issues, and change orders. Guarantee that knowledge transfer processes and objectives are clearly understood by the customer and coordinate with the Trainer & BPC and Customer Project Manager the execution of all training activities or tasks. Keep stakeholders involved according to their level of responsibility and expectations, ensuring they are consulted and informed. Ensure the customer formally recognizes the completion of the project by confirming all planned work has been done, all deliverables have been completed, and all hand-offs were executed. The Senior Engagement Manager is responsible for reducing the team's engagement in post-project activities that are not supported by a budget and any other misunderstandings that might affect overall customer satisfaction and perception of the completeness and quality of our work. To be successful in this role, your expertise and experience should include: Professional, project leadership experience. Experience as an Engagement Manager / Project Manager role with ServiceNow (professional services experience preferred). Project estimation experience and budget management. Ability to clearly communicate with both technical and non-technical stakeholders. Proven project history maintaining high customer satisfaction in complex environments. Strong history of problem-solving. Proficiency with MS Office and other productivity and project management solutions. Benefits Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority: You can pursue innovative career tracks and opportunities here. You can enhance your professional development through education and dedicated training. We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future. Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Senior Engagement Manager position. At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant. #J-18808-Ljbffr