Desktop Engineer
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Senior IT Desktop Engineer - Level2/3
Salary:
100.00 - 125.00
Posted:
27-01-2025
Category:
Software Architecture Engineering
Melbourne,
Job Description
About Us: Milestone IT is partnering with a prominent organization to find a skilled Level 2-3 Desktop Support Technician. This is a fantastic opportunity to work within a dynamic team and tackle diverse technical challenges in a service-delivery-focused environment. Job Overview: As a Level 2-3 Desktop Support Technician, you will play a key role in resolving support tickets and addressing technical issues. Your approach should be rooted in a service-delivery perspective, ensuring high-quality support and customer satisfaction. You will collaborate with fellow technicians to enhance problem-solving processes and deliver efficient solutions. Key Responsibilities: Diagnose and resolve complex technical issues related to hardware, software, and networking. Manage and prioritize support tickets, ensuring timely responses and resolutions. Provide excellent customer service while interacting with end-users and stakeholders. Collaborate with team members to develop and implement best practices in service delivery. Document all support activities and solutions for knowledge sharing and future reference. Qualifications: Proven experience as a Level 2-3 Desktop Support Technician or similar role. Strong knowledge of Windows and macOS operating systems, as well as common applications and networking concepts. Excellent troubleshooting skills with a focus on service delivery and customer satisfaction. Ability to work effectively both independently and within a team environment. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 27-01-2025
Category: Software Architecture Engineering
Melbourne,
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