Senior IT Service Management Officer

Job Description

NEW Role! IT Service Management Officer working with a great team in the travel industry 18th February, 2025 About the Role The Senior IT Service Management Officer reports into the Head of IT Infrastructure. They will manage the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer's needs are met.They support infrastructure, service desk staff, processes and data to ensure the effective and efficient use of technology and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL. They provide practical hands-on Coaching and Mentoring to their colleagues. Skills, Knowledge and Abilities Excellent customer service and interpersonal skills. Strong teamwork and collaboration skills. Proficient in ITIL best practices. Strong problem-solving and analytical skills. Effective communication skills, both written and verbal. Ability to manage multiple priorities and work under pressure. Technical proficiency in relevant IT infrastructure and service desk tools. In-depth understanding of ITIL best practices and frameworks. Knowledge of IT infrastructure, including networks, servers, and security. Understanding of customer service principles and practices. Familiarity with service desk software and tools. Experience Experience in IT service analysts or a similar role. Experience with ITIL or similar IT service management frameworks. Demonstrated ability to work as part of a team of IT professionals. Experience in vendor management and negotiation. Bachelor’s degree in information technology, Computer Science, a related field or relevant industry experience. Why CTM? CTM offers a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization, CTM offers a range of employee benefits that you can access, including: Travel discounts Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits Training and Development opportunities Annual Volunteer Day x2 Wellness/Chillout Days Blended work arrangements with hybrid WFH flexibility 2 Weeks extra leave - Purchase Leave CTM is committed to the unique contributions of all our people and actively encourages candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation. Acknowledgement of Country In the spirit of reconciliation, Corporate Travel Management acknowledges the Traditional Custodians of Country throughout Australia and their continued connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. APPLY NOW to get started with your career at CTM #J-18808-Ljbffr