Senior Manager, Product Governance

Job Description

You are an analytical thinker with a curious mindset We are at the heart of the Retail Bank Together we can achieve big goals See yourself in our team Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. The Everyday Banking Deposit, Pricing and Governance team is responsible for the manufacturing and profitable growth of Retail Savings Products, Fixed Investment Products, for the Retail and Business Bank segments. Our responsibilities include the strategy, product design, development, pricing, risk, and day to day management of the Deposit suite of products. Do work that matters As a Senior Manager Product Governance, you will be responsible for driving accountability and governance of key controls, assets, and exception reports to ensure we deliver on our promises to our customers. You will lead highly visible forums with senior stakeholders to drive customer-focused outcomes and address breakpoints and risks. Additionally, you will enhance the Knowledge Management framework, a critical governance tool that underpins Everyday Banking’s product management capability. Your role will also involve reviewing and understanding product operations, capturing explicit and tacit knowledge through a systematic approach, and proactively seeking opportunities to enhance, simplify, and standardise how our products work to deliver value to our customers. Specifically, you will: Lead the charge in ensuring top-notch product governance that prioritises customer focus and mitigates risks in crew and domain forums. Collaborate with key stakeholders to deep dive into fees and interest, identifying crucial risks and control gaps to enhance the accuracy of EDB products and ensure they perform flawlessly. Take the initiative in identifying, managing, and mitigating risks while strengthening controls, addressing issues and incidents proactively. Centralise and document product rules, transforming both explicit and tacit knowledge into a structured format, and maintain ongoing governance of these documentations. Work closely with Product Managers and Analytics Team Members to enhance the accuracy of controls and exception reports, swiftly addressing gaps to ensure customer satisfaction. Foster accountability by establishing robust governance and controls, empowering Product Managers to own and manage their key controls and exception reporting. Identify opportunities for improvement, simplification, and standardization in product construction and management, driving innovation and efficiency. Chair dynamic and customer-focused governance forums that drive both customer and business value, while preparing high-quality, customer-centric forum papers and recording succinct meeting minutes. Provide expert advisory and subject matter expertise on product changes, problem-solving, and innovative solutions. We’re interested in hearing from people who have: Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks. Considerable experience working within the financial services or related industry. Banking products and pricing knowledge. People management and coaching experience with a highly diverse team of different skillsets. Strong documentation skills using various tools. Excellent analytical and problem-solving skills, with a high level of commercial acumen. Facilitation skills in highly visible forums with senior stakeholders. Experience in managing varying levels of stakeholders, with varied focus areas and priorities. Exceptional organisational skills, self-motivated, high attention to detail and able to forward plan. Highly competent with data analysis in Excel. Capacity to work in a busy and agile environment with the ability to meet objectives / targets while delivering outstanding outcomes. Apply today! We operate in a hybrid working environment, meaning a blend between being in the office and working remotely. Please feel free to discuss your individual situation and needs with us! #J-18808-Ljbffr