Senior Mentor - Parent Pathways - Hunter

Job Description

Number Of Positions Available 1 About Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. At the Salvation Army Employment Plus (EPlus), we've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment. We don't ever see a job, as just a job. We see a job as an opportunity for a better, more secure, more stable and empowered life. About The Opportunity Are you passionate about empowering parents to achieve their educational and career goals? Join our Parent Pathways Charlestown team, where you will play a key role in helping parents identify and reach their education and employment goals, ultimately contributing to their long-term economic security. This Senior Mentor position offers comprehensive support to parents who may be facing complex challenges, delivering an empowering and encouraging experience. The successful candidate will be responsible for: Build trusted relationships across a caseload of participants, providing an elevated level of customer care and professional support, assisting in addressing more complex needs and barriers throughout their journey. Foster meaningful interaction through initial and ongoing participant appointments, guiding them to achieve their goals and unique program objectives. Identify and address barriers to employment through referral to relevant community support services and provide ongoing mentoring. Facilitate job placements with local employers for job-ready participants and provide continuous support to ensure lasting employment success. Work both independently and collaboratively to exceed KPI targets, driving team and personal success. Ensure all tasks are executed in full compliance with Department guidelines, legislative requirements, and organisational procedures and policies. About You Relevant diploma level qualifications in areas such as Employment Services, Community Services or other relevant areas is required. Previous experience in employment services or other relevant support services, including advanced barrier management, reverse marketing, placement of candidates into employment and provision of post-placement support and verification will be highly regarded. Relevant lived experience would be highly valued, as it enriches our support for participants experiencing barriers, whilst navigating a complex system. Your personal journey will bring empathy, understanding, and empowerment to those we serve. Demonstrated success in a high-performing workplace with a strong commitment to high quality values based human services. Advanced conflict resolution and problem-solving skills. Well-developed skills in customer service, coaching and administration. Excellent written and verbal communication. Strong computer literacy skills including proficiency using MS Suite of programs. Must hold a Driver’s licence and a Working with Children Check or relevant state equivalent (or are willing to apply for a WWCC). Applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history. In return, we offer: Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits)! Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks. Comprehensive and supportive on the job training including the opportunity to undertake tertiary education, relevant to your position. Discounted fitness memberships, health insurance, retail discounts and more. Attractive leave benefits with access to purchased leave, 12 weeks paid Parental Leave and up to 5 days paid leave per year to support the Salvos volunteering. Access to free counselling and health & wellness initiatives, fostering a supportive and inclusive approach to your psychosocial health. Long-term employment opportunities within the Employment Plus & the wider Salvos networks. Are you ready to join a respected, values driven not-for-profit organisation, thrive in a challenging yet rewarding role, and work closely alongside parents of young children to help them build their future career? If your answer is YES! Apply now and complete the online application including a cover letter addressing the above requirements. Your cover letter can be uploaded alongside your resume, or as one document. At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at Please specify the job title and location in the subject line. Employment Plus is an equal employment opportunity employer, we encourage applications from people of Aboriginal and Torres Strait Islander heritage and candidates with culturally diverse backgrounds. We provide an inclusive work environment and embrace the diverse talent of our people. Employment Plus is a child safe organisation that is committed to ensuring the wellbeing of children and young people and protecting them from harm. We value Integrity, Compassion, Respect, Diversity, and Collaboration. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. #J-18808-Ljbffr