Senior Operation Manager Community

Job Description

Add expected salary to your profile for insights We have an exciting opportunity for a passionate and motivated leader to join Civic Disability Services as a Senior Operations Manager. This role will lead Civic’s community programs and individual services. ABOUT THE OPPORTUNITY Are you passionate about developing the best outcomes for the community, able to build and foster collaborative partnerships, co-design community-driven projects, create inviting spaces, and enable people to connect to each other? Then this is the job for you! Reporting to the Chief Operating Officer, the Senior Operations Manager will provide leadership across many groups and individual services located within the Inner West, South-East and South-West Sydney, and Sutherland Shire communities. The Senior Operations Manager will be responsible for leading an Operations Manager and a team of Practice Leaders to ensure great outcomes and best practice in all areas, including: Identify and understand community strengths, interests, and aspirations through formal and informal research and engagement initiatives Foster networks and alliances to build collaborative partnerships based on supporting the aspirations of clients Listen, provide support, and participate in community-led activities Co-design community-driven projects that engage, encourage, and empower individuals Develop processes and resources that build capacity for clients to continue to be involved in community life and build their sense of belonging and connection Create inviting spaces through placemaking initiatives Inspire and promote community-led activities that encourage connection, participation, and contribution to community life Enable people to connect to each other and build networks ABOUT YOU You will be responsible for leading the strategy, design, and exceptional service delivery to clients within Social & Community Programs driven by community development strategies at a grassroots and regional level. This role is also responsible for building capability to ensure that the programs are aligned to NDIS (incl. Aged care and ACIS) quality and safeguarding framework and that our impact achieves positive outcomes for individuals, staff, and communities. You’re about empowering and developing your team so that they’re ready and able to provide the right support at the right moment. You know that what works well today may not necessarily be the things that work tomorrow, and as such, you are forward-thinking, innovative, and adaptable. ESSENTIAL CRITERIA You will need to be able to demonstrate the following: 5+ years previous senior leadership experience in an operations role, preferably in disability services and/or community development Tertiary qualifications in business, health, or social science related disciplines Previous experience in an operational management role covering multiple services or a service of significant size in the community services space Previous experience managing a team High level commercial acumen and a proven ability to business partner effectively with key stakeholders Demonstrated ability to identify and understand trends and provide analytical support to drive insights and recommendations Previous experience in business development and/or the establishment of new services In-depth knowledge of quality accreditations, industry frameworks, and risk management principles In-depth knowledge of Microsoft Office Suite and other relevant programs Demonstrated experience using a variety of finance systems ideally coupled with experience in implementation Current police check with a clear criminal record Current Working with Children check Current NDIS Worker Screening Check Unrestricted driver's licence and First Aid Certification ABOUT CIVIC Our vision of Human Potential, Realised is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to realise your potential by unleashing your talent and passion for social impact to change lives. Our people are at the forefront of what we do and are provided access to continuous learning, are supported in working to their strengths, and are encouraged to stretch and continue to develop in their careers. In 2023 we were winners of the Employer of Choice through the Australian Business Awards. We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and our clients’ lives. Not only do we offer flexible working, not-for-profit salary packaging, access to discounted private health insurance, an employee assistance program, and an onsite café at Head Office, but we have a professional, family-friendly culture where everyone belongs. Successful applicants are subject to ID, police, and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks. #J-18808-Ljbffr