Senior Operations Advisor

Job Description

Find purpose you feel, impact you see and a legacy you bring to life. #DAFcareers As our Senior Operations Coordinator (Job Creation and Job Dispatch), you will: Manage multiple teams in accordance with departmental policies including performance and development, training of staff, recruitment, and leave applications. Support management in facilitating the achievement of Program goals and targets, and identify actions and resources required to correct any variation from targets. Oversee the allocation of work priorities and resources to support the delivery of required outputs in realistic timeframes, track and report on progress, trouble-shoot issues that arise, and establish parameters for staff to exercise own initiative and escalate matters. Manage outputs and quality through the development and periodic review of standard operational procedures, work instructions, and processes. Lead the investigation, analysis, interpretation or evaluation of information for the guidance of staff or clients, or undertake research in relation to technical matters and system requirements. Lead the training of staff in the standard operating procedures and policies required for their role and take appropriate steps to ensure procedures are followed and up to date. Ensure staff have access to required procedures and resources and manage those resources effectively. Support management with managing operational costs in a strategic and sustainable way. Provide recommendations to management for consideration, especially suggestions directed at improving business outcomes. Liaise and coordinate within and across work units, represent the operational area and inform the work of other staff. Provide oversight/management to a discrete organisational unit and provide administrative support to the operational program. Prepare documentation and reports to brief management ensuring information provided is high quality and can be used by management to inform complex correspondence and decision-making. You may also have: While there are no mandatory qualifications for this role, practical experience or qualifications in a related field will be favourably regarded. Licences and registrations: A current ‘C' class drivers' licence. Why join the department? (benefits) The work we do is widespread and varied, but our people are united by an innate sense of purpose, and a passion to serve their fellow Queenslanders. Our people are talented, down-to-earth and resilient, and the work they do every day fills them with gratification and pride. This is what keeps them coming back. Here are some other reasons why our people choose us: Have visible impact in your community, and directly contribute to making Queensland a better place to live. Flexible working options that encourage a healthy work-life balance. Salary sacrificing options and competitive superannuation. A variety of fantastic leave benefits, supported across the broader Queensland public sector. Access to confidential and free counselling for you and your immediate family members through our Employee Assistance Program. We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace. Join us and help preserve and protect Queensland's biosecurity. Applications to remain current for 12 months. Occupational group: Administration #J-18808-Ljbffr