Senior Participant Engagement Officer, APS6 (EA2025/35)

Job Description

Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways? Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters? Do you want to foster inclusive, engaged and collaborative relationships with essential stakeholders in the agency that protects everyday Australian consumers? Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us. We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis. Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply. What you will do as the Senior Participant Engagement Officer Cultivate and maintain strong relationships with internal and external stakeholders, foster collaboration and information sharing to support effective communication practices. Plan and facilitate stakeholder meetings to gather insights, feedback, and provide advice on the CDR on-boarding process. Provide accurate, timely and complex advice to internal staff and stakeholders on participant engagement functions and activities. Assist participants through the on-boarding process and related activities to meet legislative obligations, monitoring and working collaboratively to address any blockers to progress. Manage own workload and priorities to effectively handle peak periods to ensure quality and efficiency targets are maintained. Maintain and analyse internal data records. Prepare management reports, presentations, and documentation including material for consideration by Commissioners and the Executive, with an excellent eye for detail. Motivate self and work collaboratively, recognising and respecting the work preferences and different views of others. Provide leadership and supervise APS5 team members, including planning, coordinating workload and capability uplift. About You In order to succeed in the role, you will have: Strong interpersonal and communication skills with the ability to build rapport, effectively engage with and manage stakeholders, and facilitate constructive dialogue with diverse stakeholders. Well-developed analytical and problem-solving skills with the ability to identify opportunities for improvement. The ability to manage time pressures and deliver outcomes in an evolving policy environment. Self-motivation, an ability to work as a cooperative team-player with integrity, drive and resilience. The ability to coach, manage and mentor staff in the context of competing priorities and strategic directions. Experience in using customer relationship management software, and collaboration platforms and tools such as Confluence, or similar, would be advantageous. An understanding of and an ability to apply the ACCC’s role, functions and objectives of competition and consumer policy, including in relation to the Consumer Data Right. To find out more about us and the role, please read the Candidate Kit. How To Apply You will be asked to respond to the statement of claims of no more than 800 words and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum). Salary: $95,917 - $107,505 (plus 15.4% superannuation) Contact Officer: Christine Batterson, (07) 3835 4654 Applications Close: 11:00pm (AEDT), Sunday 9 March 2025 #J-18808-Ljbffr