Senior Sales Operations Specialist (SaaS)

Job Description

Who are we? So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023. We saw significant growth in 2024 and that's not about to change. We are on track to break records in 2025, scaling at pace, making this the perfect time to join CreditorWatch. Our Purpose Empower Australian businesses to trade confidently with their customers. Our Mission We aim to be number one in our industry by delivering unique data insights and innovative products. Your Role & Team Our newly created Sales Operations team is growing and we are excited to launch a new role as a Senior Sales Operations Specialist . The role will play a crucial role in optimising sales performance by analysing data, improving processes, and enhancing sales strategies. This role combines advanced analytics, system management, and cross-functional collaboration to drive efficiency and support effective decision-making. You will focus on projects such as process automation, lead generation and pipeline management, commissions calculation, and other administrative tasks as required to ensure continuous improvement of key business metrics and KPIs. This role reports directly to the Head of Sales Operations and is a full-time opportunity offering hybrid working conditions based out of our Melbourne CBD office. Some of your responsibilities include and are not limited to: Drive Sales productivity with ongoing process improvement and simplification, sales automations, and ensure sales process adherence. Drive cross-functional collaboration with other departments (e.g. Marketing, Finance, HR, Product, CX, Business Operations) and lead the change implementation. Assist in the development, production, and implementation of sales policies, process flows, and best practices. Take complete ownership over optimising, managing, and maintaining the Sales Commissions software, ensuring data accuracy and integrity. Manage the Sales Operations queue via a ticketing system. Provide support to the sales team by removing operational obstacles and ensuring they have the resources needed to succeed. Administration of the Salesforce CRM and other sales tools used by the company, with a focus on continuous improvement. Develop and/or maintain regular and ad-hoc sales reports and dashboards. Prepare and analyse sales performance reports, providing insights and recommendations to improve sales efficiency. Identify and execute beneficial business initiatives to assist the wider Sales/CX team. Meet KPIs specifically related to completing administration tasks and ad-hoc projects within an agreed time frame. To be successful in the role, you'll have prior experience (3+ years) working within a Sales Operations role ideally within a scaling SaaS environment. You'll use your expertise in Salesforce, process mapping tools like Miro or LucidChart, and managing sales pipelines to drive success. If you've worked with sales commission plans, that's a bonus! You'll thrive as a problem-solver, spotting opportunities, developing solutions, and working autonomously. If you're passionate about tech, love working in a collaborative environment, and enjoy driving efficiency, we'd love to have you on our team! Our Values ️ The 1%'ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success. We are dependable and trustworthy - Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them. We are committed to growth - Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people. ???????? Our people make the difference - Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. Recruitment Process - We like to keep it simple! Phone Screening - A deep dive into the company, role and experience required, including a thorough review of your match to the role - let's get to know each other and ensure the opportunity is a match! Hiring Manager Meeting - This is an opportunity to showcase why your background and skill set aligns to the role and ask questions - be as curious as you want! Functional Meeting - Let's get technical. Here you'll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations. Values Meeting - We'd love to hear why CreditorWatch and see how you'd fit into our world. We are committed to you We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant. Seniority level Associate Employment type Full-time Job function Sales, Administrative, and General Business Industries Software Development, IT System Custom Software Development, and Financial Services #J-18808-Ljbffr