Senior Service Designer | Commodities and Global Markets

Job Description

Senior Service Designer | Commodities and Global Markets Our Commodities and Global Markets Design team is dedicated to delivering human-centred solutions within the Commodities and Global Markets Group. By aligning data, digital, design, and engineering, we elevate digital experiences and reimagine how we deliver value for customers. You will be joining a newly formed team dedicated to the design and architecture space across the entire Commodities and Global Markets business. Our team supports efforts to align data, digital, design, and engineering to better manage delivery prioritisation, investment decisions, and business aspirations. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As a Service Designer, you will play a crucial role in shaping the future direction of our services, by ensuring they are customer-centred, efficient, and scalable. You will be responsible for leading strategic service design transformation across Commodities and Global Markets platforms. Your strategic thinking, creative problem-solving, and ability to work collaboratively will drive transformational change across our organisation. Additionally, you will support the ongoing development of other designers and positively contribute to Design at Macquarie more broadly. What you offer Experience with leading and mentoring a design team, fostering a culture of creativity and innovation Ability to develop and implement design strategies, aligning design initiatives with business goals Proficiency with cross-functional collaboration, utilising strong interpersonal and communication skills to facilitate collaboration between different departments and capabilities Deep expertise with facilitation, co-creation, and the design thinking methodology, promoting innovative and creative solutions to a range of stakeholders Aptitude with mapping service ecosystems and processes and utilising these to co-create future state solutions Deep understanding of UX/UI principles and best practices, including experience working with design systems. About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. #J-18808-Ljbffr