Senior Service Engineer

Job Description

An exciting opportunity is available for a Senior Service Engineer to become part of the Infrastructure and Service Management team within Group Technology. This role involves working with the W1 project team in embedding non functionals into the core of the platform design.Your key responsibilities include: Supporting APIs in Azure and AWS, Appian, OpenFin for Westpac One. Supporting services on enterprise landing zones (AWS, Azure). Developing monitoring dashboards in App D, Splunk and knowledge around observability (open telemetry) in working closely with program engineers, architects & solution designers. Collaborating & engaging with architectures, solution designers & engineers ensuring key non functionals requirements & SRE principles are baked in design and calling our operational risks. Managing JIRA and Confluence aligning to program backlog in delivering service management tasks. Driving and developing core SRE principles for the Westpac One platform and CRISP (Appian). Documenting the key learnings, processes, procedures through Support Handbook. Leading through major incidents with strong analytical skills. Leading & mentoring the team of SRE engineers supporting the platform 24/7. Responsible for managing platform risks in BAU – following through Westpac risk management practices. Collaborating & engaging with business, technology risk, service management teams, program engineers, architects, solution designers, and infrastructure teams. Collaborating & engaging with new vendors and working closely with them in driving the integrated support model aligning to service management practices. What’s in it for me? You’ll play a significant part in the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. What do I need? In-depth knowledge of Service Management (ITIL) – ITIL foundational certification. Intermediate level of monitoring (App D, Splunk) experience. Intermediate proficiency in supporting APIs, Appian, and OpenFin. Foundational skills in UX at an introductory level. 5+ years of people leader experience. Experience managing third-party vendors & strategic partners. What’s it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow, or all the little perks in between. We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. Start here. Just click on the APPLY or APPLY NOW button. At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email #J-18808-Ljbffr