Senior Support and Engagement Officer - Educations Systems Engagement

Job Description

Are you interested in being a member of a team that actively engages in emerging technologies, and seeks to solve complex and complicated problems facing schools in their use of digital technologies? Do you share our passion for developing and providing expert, evidence-based advice using effective research and design processes?Are you keen to be part of a small, agile team that focuses on the needs of customers and works with stakeholders and partners to deliver success?Information Technologies Branch (ITB) is looking for such an individual who is highly motivated and willing to think innovatively to create engaging, informative and effective solutions. This role is offered on a temporary full-time basis, until 15 August 2025, unless otherwise determined.About The Department Of Education In support of the department's Digital Strategy 2022-26, the Senior Support And Engagement Officer supports our schools, corporate units and staff to leverage emerging technologies effectively, including providing expert advice on, and contributing to the solution of complex and difficult problems using evidence-based research and customer-centric design.The Senior Support And Engagement Officer works collaboratively and flexibly within the team to support a diverse range of research, change management and operational activities supports understanding customer needs and issues, progressing strategic priorities, building and maintaining strong engagement with the team's partners and stakeholders Responsibilities Include Provide high level subject matter expertise and research, articulating impacts to business processes and schools Prepare briefing material, submissions, papers and reports Effectively acquire, maintain and apply knowledge of relevant government processes, and review operational documentation to support the priorities and functions of the unit. Develop and refine reports, resources and support materials. Lead project activities and programs and undertake related administrative duties including representing the unit at meetings and other forums Build and maintain cooperative working arrangements between the unit, customers, stakeholders, partners and external organisations Promote a culture of continuous improvement and capability building throughout the team. Employ high-level analytical skills, excellent attention to detail and well-developed communication skills to ensure quality outcomes. About You In addition to the capabilities listed in the role description (Under “Competencies - How you may be assessed”), the following capabilities are highly desirable qualities for the ideal candidate to possess:Knowledge and experience of customer-focused design, and experience in solving complex problems faced by schools in their use of digital technologies Knowledge and experience of analysing and rapidly understanding emerging technologies and their potential impacts Familiar with business analysis and/or project management processes and activities e.g. Project Management Body of Knowledge (PMBOK) or Agile Knowledge and experience of educational research particularly in emerging technologies and innovation Superior written and verbal communication skills Previous experience in a large, complex, operating environment Knowledge and experience of education contexts Please refer to the attached role description for any mandatory requirements for this position. How To Apply You are required to submit your current CV including contact details for two (2) referees (referees should have an understanding of your relevant previous work history). You must also provide a two-page (max) statement demonstrating your suitability for this role. Your statement must address the competencies of Vision, Results and Accountability (see "Competencies - How you may be assessed" in the role description). To demonstrate these competencies, you are encouraged to include selected evidence from your work history particularly examples directly relevant or transferable to this role (see the responsibilities listed under "Your role"). We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.Applications from recruitment agencies will not be accepted.When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.Salary rate shown is reflective of full-time (1.0 FTE).The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. Occupational group Education & Training#J-18808-Ljbffr