Service Advisor - Contact Centre

Job Description

Add expected salary to your profile for insights. Great work/life balance – after your 3 months in office training, enjoy working 3 days in the office and 2 from home. Must be available to work either Monday to Friday 10:45am – 7:15pm or Tuesday to Saturday 10:45am – 7:15pm (Saturday shifts are 9am – 6pm). At NAB we prioritise the customer and our colleagues above all else and there is no better place to support our customers than in our contact centres. In our Service Advisor role, you’ll be constantly learning, by growing your skills and capability in one of Australia’s best employers. You’ll find exceptional leaders, a great culture, including hybrid working options, staff benefits, discounts on banking products and most importantly, a career. In this role, you will: Join our inbound contact centre in Docklands, where you’ll service existing NAB customers via phone and email with their enquiries relating to our products and services. No two days are the same, and no two calls are the same in this fast-paced role where you’ll be taking anywhere from 40 – 60 calls a day covering a wide range of customer enquiries. With every call that you take, you’ll find solutions to customer concerns and issues by always providing efficient and exceptional customer experience. Full training is provided. No banking/finance experience is necessary; here at NAB we provide you with all the tools to help set you up for success. Also, we require everyone who joins us in these positions to commit to the role for 18 months before exploring other internal opportunities. These roles have a start date of 7th April and it’s important to know that after your 3 months in office Monday to Friday training (standard business hours), your shifts will be automatically allocated; either Monday to Friday 10:45am – 7:15pm or Tuesday to Saturday 10:45am – 7:15pm (Saturday shifts are 9am – 6pm) - unfortunately we cannot accommodate shift requests. If you are successful after screening, you’ll need to attend (in-person) one of the below assessment centres in our Docklands office: Tuesday 11th March 9am – 12pm or 1.30pm - 4.30pm. Thursday 13th March 9am – 12pm. What you need for success: A passion for providing top-notch, genuine customer service with everyone you interact with. A natural conversationalist, you enjoy finding solutions to customer needs and you always take pride in your work. You’re a quick learner, have strong attention to detail who always give 100% to your role and are comfortable navigating multiple systems at once. A dedicated, professional, and resilient worker, you’re the type of person who can treat every customer call like it’s their first call of the day. It does not matter if you don’t have banking/finance experience, and it’s ok if you have not worked in a contact centre before as our training is designed for true customer service professionals looking for that first step into this dynamic industry. This role is very structured around breaks and your days is scheduled to ensure that you’re available to assist our customers when they need call, so if this sounds like you, we’d love to see your application. A diverse and inclusive workplace works better for everyone: We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr