East Melbourne, Australia
Epworth Freemasons provides a range of world-class health services and is one of Victoria's leading maternity hospitals.... more info
Service Desk – Melbourne, Australia
Salary:
80.00 - 100.00
Posted:
14-01-2025
Category:
Healthcare
Melbourne,
Job Description
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Must Have Skills: Service Desk Management Good to Have Skills: Service Desk Voice Support Key Responsibilities: L1/1.5 Service Desk Call taking profile. Respond to the issues reported by customers predominantly through voice, email, and chat. Identify, investigate, and diagnose the issue. Provide resolution to customer based on in-scope processes. Follow the incident life cycle as defined by process – log the incident, categorize and document, resolve or assign the incident to the relevant assignment group. Achieve client and Accenture-defined targets. Good communication skills are a must. Willingness to go the extra mile for resolving a customer issue and delivery. Experience: 1+ year of relevant experience. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to . #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 14-01-2025
Category: Healthcare
Melbourne,
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