Service Manager Digital Communication and Design

Job Description

Career Opportunities: Service Manager Digital Communication and Design (3019) Requisition ID 3019 - Posted - Permanent Full Time Service Manager Digital Communication and Design (201818) Permanent Full Time - 36.25 hours per week $118,709.69 to $134,066.50 Annually + up to 12% super + partial private use of Council vehicle or vehicle allowance Join our team as a: Service Manager Digital Communication and Design About us: At Redland City Council, you can help improve lives while shaping your career in a remarkable place. Situated on the stunning Redlands Coast, our team is creating an enriched, sustainable future for Redland City. Here, every role matters. Together, we’re focused on serving our community. Join us so together we can improve the Redlands for today and tomorrow. Become part of a dynamic team with an excellent supportive culture. Guided by our values, your responsibilities will include: Leadership and Team Management: Dynamic and results-driven leader with a passion for inspiring and elevating teams! Skilled at managing and coaching a high-performing Unit of digital communication and design professionals, fostering creativity, collaboration, and innovation. Proven track record in building strong team cohesion while seamlessly aligning departmental objectives with broader organisational goals to drive impact and success. Technical Proficiency: Cutting-edge technical expertise with a deep understanding of web languages, SEO strategies, and top-tier Content Management Systems and Digital Experience Platforms. Adept at maximising engagement across social media channels while delivering high-impact digital experiences. Knowledgeable in Creative software such as Adobe Creative Suite and Canva and skilled in video editing with industry-leading tools like Premiere Pro—bringing ideas to life with compelling visuals and dynamic content. Strategic Communication: Master strategist in digital communication, adept at crafting and executing powerful strategies that captivate and engage diverse audiences. Skilled in translating complex technical concepts into clear, compelling narratives that resonate with non-technical stakeholders—driving informed decisions and meaningful outcomes. A dynamic communicator who bridges the gap between technology and impact, ensuring every message delivers maximum influence. Web Design, Digital Marketing and SEO: Expert in web design, digital marketing, and SEO, with a proven track record of managing and delivering high-impact web development projects. Skilled in leveraging cutting-edge analytics tools to measure, optimise, and enhance campaign performance—driving visibility, engagement, and conversion. Adept at crafting data-driven strategies that blend creativity with technical precision, ensuring maximum digital impact and business growth. Innovative Thinking and Problem Solving: A visionary problem-solver with a knack for innovation and creative thinking! Thrives in dynamic environments, using ingenuity to tackle communication challenges and navigate ambiguity with confidence. Quick to adapt to emerging technologies and industry shifts, especially within the fast-evolving design and digital communication landscape. Always ahead of the curve, turning obstacles into opportunities and pushing boundaries to deliver impactful solutions. Stakeholder Engagement: Skilled in building strong, strategic relationships across diverse stakeholder groups, from technical teams and business executives to external partners and the wider community. Adept at identifying and articulating new opportunities, ensuring alignment and collaboration to drive innovation and success. A persuasive communicator who bridges gaps, fosters engagement, and transforms ideas into actionable outcomes. What We’re Looking For: As the Service Manager, Digital Communication and Design , you will lead a dynamic, multi-disciplinary team of specialists in crafting and executing powerful digital campaigns that elevate Redland City Council’s brand and community engagement. This is a unique opportunity to shape the digital narrative, ensuring innovative and impactful communication strategies that resonate with diverse audiences. Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave! Commuter use of a Council vehicle Ex-gratia day offered during the Christmas/New Year break. Access to professional and leadership development programs and education/study assistance. Mentoring and coaching opportunities to increase your industry knowledge and business acumen. Diverse secondment opportunities for career development. Reward and recognition programs. Wellbeing programs and social club. Access to discounts with over 400 leading retailers. Access to RedFlex – our flexible work program offering flexibility in how, when and where you work including working from home. Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. To be eligible for employment, applicants must have the legal right to work in Australia. Ready to join us: Applications will only be accepted through Council’s Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted. To be considered, applicants must submit a: RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes. Specific information on the position (201818) can be obtained by contacting Gemma Sherry on (07) 3829 8543 . At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We’re focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better. Applications will not be accepted from a third party. #J-18808-Ljbffr