Service Officer Mail Services

Job Description

Select how often (in days) to receive an alert: Create Alert Salary: $82,193.00 pa - $90,001.00 pa, plus employer's contribution to superannuation and annual leave loading Your role Your role provides corporate support to business units of the Department of Communities and Justice. You will deliver a range of mail services including mail opening and sorting, digital mail, manual handling of boxes, and liaising with courier service providers and internal business units. Mail privacy and security is an operational priority of the role. What you’ll do Resolve complex and escalated issues. Deliver digital and hardcopy mail and courier items professionally. Provide advice and assistance to Communities and Justice divisions/branches and management on mail services and standards. Support the Senior Services Officer in monitoring and liaising with contracted service providers. What we’re looking for In addition to meeting the essential requirements, the successful candidate will have: Prior experience in managing mail and courier service providers is desirable; Solid understanding/experience in managing physical and digital mail end-to-end processes; At least 2 years of experience working as part of a team; Excellent communication and customer service skills; Problem-solving skills with service providers; Intermediate to advanced proficiency in MS Office applications. To apply directly via the DCJ Careers site, click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career; Flexible, autonomous work environment; Competitive pay and conditions; Training and development opportunities to build and maintain capabilities; Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close Sunday, 9 February 2025, at 11:59 pm AEST. For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rick Towerton on 0402 342 710 or at If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr