User and Service Excellence and Optimisation Partner
User and Service Excellence and Optimisation Partner Posted: 18/12/2024 Closing Date: 05/01/2025 Job Type: Permanent - Full... more info
Service Optimisation & Enablement Manager
Salary:
60.00 - 80.00
Posted:
28-01-2025
Category:
Management Leadership
Melbourne,
Job Description
In Melbourne, water is essential to our way of life. As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity. Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra, we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years. If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place. About the Role This dynamic role reports into the Head of Waterway & Catchment Services North West, and is based from our 990 La Trobe Street, Docklands head office. As the Service Optimisation & Enablement Manager you will lead an energetic, service-optimisation and insights team, supporting the delivery of waterway and catchment services across Greater Melbourne. The Service Optimisation and Enablement team, Waterway and Catchment Services, is: A centre of excellence for gathering and analysing information and data that provides unique insights into opportunities to improve strategy implementation, program performance and business and customer service outcomes. A hub for operational and tactical business analytics and process design. The ‘engine room’ of developing and improving processes and systems that enable the efficient and effective delivery of waterway, drainage and catchment strategic and service outcomes. We offer a hybrid working arrangement with 50% days in the office or at site. Noting Melbourne Water has multiple operational sites, it is mandatory that you have a Driver’s Licence. Minimum Requirements Highly developed leadership and ability to influence and negotiate with internal teams. Highly developed interpersonal, communication and influencing skills. The ability to maximise internal relationships in order to unify goals and collective outcomes. Ability to identify new opportunities and build a case for innovation and continuous improvement. A graduate qualification in business, data and analytics, natural resource management or leadership is essential. Agent of Culture - Inspire through role modelling of values, mind-sets and habits to bring to life our desired culture. Ability to pass a Criminal Record Check. Valid Victorian Driver’s License. At Melbourne Water, we care about water and all life that springs from it. If you’re curious, action-oriented, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit. How to Apply Click the 'Apply Now' button below and complete our online application form. Closing date: Sunday 9th February 2025 at 11:55pm AEST. Advertised: 23 Jan 2025 AUS Eastern Daylight Time Closing: 09 Feb 2025 11:55 PM AUS Eastern Daylight Time. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 28-01-2025
Category: Management Leadership
Melbourne,
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