Manager Technology Enablement

Job Description

Business Function: Information Technology Parent Business Function: Digital, IT & Analytics Time Type: Full time Worker Sub-Type: Permanent Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Job Description The Technology Enablement Manager is a critical business partner aligned to Qantas Loyalty Tribes and/or Squads to co-create technology solutions to address unmet member needs. A technology expert responsible for uncovering true business needs and defining technical requirements and solutions. The role also acts as a conduit between the Qantas Loyalty Tribes and the broader Technology Enablement Functions. The role calls for a balance of technology acumen and influencing skills to proactively plan for, and manage, all interactions with technology business partners to lead innovation and continuous improvement into Qantas Loyalty and Qantas Group where possible. Responsibilities: Conduct system analysis by reviewing system and enterprise architecture to assess technical behaviors, structures, and essential features. Document business requirements, workflows, technical rules, user stories, and acceptance criteria with input from teams and subject matter experts. Actively participate in all Agile ceremonies to support software development and product processes. Serve as a liaison to facilitate effective communication across technical, business, and delivery teams. Support task decomposition and assist in estimating workload for project planning. Continuously assess and identify potential opportunities, constraints, risks, and issues impacting projects and operations. Identify and support initiatives for cost reduction and service simplification within the IT domain. Investigate, analyze, and report on defects to aid in solution refinement and quality assurance. You’ll have: Bachelor's degree in information technology, Computer Engineering, or a related discipline. At least 5 years of professional experience in a similar role. Proven problem-solving abilities with a proactive approach to addressing challenges. Excellent interpersonal and communication skills, both written and verbal, with a demonstrated ability to engage effectively with diverse stakeholders. Significant experience working within an Agile Scrum environment. Proficiency with tools such as Swagger, Postman, JIRA, and Confluence. Applications close 4th of February Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. #J-18808-Ljbffr