Service and Support Manager

Job Description

Add expected salary to your profile for insights Sandvik Mining and Rock Solutions Service and Support Manager | Milton, Brisbane QLD Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries. Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries. The role The Service and Support Manager is responsible for delivering exceptional customer support by fostering and maintaining strong customer relationships through effective sales management. With a focus on business development, the Service and Support Manager facilitates efficient collaboration and accurate forecasting of parts and services, ensuring comprehensive support for customers throughout their equipment lifecycle, while leveraging current systems and processes. Areas of responsibility Lead the Service and Support Team in developing pipeline sales and managing overall revenue in the mining market. Foster and enhance customer relationships through participation in Management Teams, contributing to tenders and long-term contracts. Develop and draft Parts and Service contracts and tender scopes. Collaborate with Sales Representatives, Account Managers, and Operations Managers to grow and maintain business, providing close customer support. Contribute to strategic plans for revenue expansion in Australia and New Zealand. Manage sales pipeline opportunities for proactive financial forecasting using the CRM system. Oversee opportunity budgets and business cases prepared by Sales Representatives. Develop the Sales Area business development strategy in alignment with the Business Area Strategy. Conduct market research and report competitor activities to maintain market competitiveness. Ensure the highest level of customer service and responsiveness. Lead and develop a high-performance sales team. Manage and control sales team expenses within budget. Oversee customer interaction and service satisfaction within the designated region. Your profile You hold a tertiary education in Business Management, Marketing, or Project Management, with a minimum of 5 years of experience in a technical sales role within the mining industry. You possess a deep understanding of the underground and surface mining sectors, including industry trends and influences. Your highly developed interpersonal skills enable you to negotiate effectively with senior decision-makers. As a strong communicator, you excel in setting targets and engaging with key stakeholders to deliver results. Your drive and determination ensure you achieve goals, resolve issues, and maintain high levels of customer satisfaction. Additionally, you have demonstrated strong customer relationship management skills. A trade qualification and sales operational experience in the mining industry, particularly in managing a sales team, are desirable. Your commercial management experience, especially in preparing tenders and contracts, and your ability to manage a geographically dispersed sales team, are valuable assets. You have a proven track record in business development, with the ability to execute growth strategies and initiatives across various customer segments. Agencies need not apply. You must have the right to live and work in Australia to apply for this job. What we offer Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure. Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future. As a part of our team, you'll be eligible for our Short-Term Incentive Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty. We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals. Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us! Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website. #J-18808-Ljbffr