Showroom Consultant/Account Manager

Job Description

Add expected salary to your profile for insights Job Title: Showroom Consultant/Account ManagerReports To: Showroom ManagerDepartment: SalesLocation: BrisbaneAbout Us: We are JasonL, and our purpose is to enable people to do great work. We are Australia's national leading office furniture suppliers, focusing on servicing small to medium business and delivering successful office fitouts all across the country. With showrooms nationwide, including Sydney, Melbourne, Perth, Brisbane, Canberra, and Adelaide, we take pride in creating inspiring workspaces that blend practicality with modern design. Our dynamic team of over 100 passionate, resourceful, and honest individuals strives for excellence not only for each other but also for our valued customers. With a presence in 11 international locations and the ability to communicate in 18 languages, we embrace a multicultural work environment that enriches our collective experience.At JasonL, we live by our values:We’re authentically different.We get it done.We have a can-do attitude.We care.Think you’re a great fit? We’d love to see your application! If you have any questions or need help with the process, just reach out to us at (emailprotected)We encourage applications from diverse candidates and are committed to a fair and equitable recruitment process.About the Role: The Showroom Consultant/Account Manager plays a crucial role in supporting the sales team for business success by managing client visits at the showrooms, over the phone, and email. This exciting position involves guiding customers through every step of the purchasing journey, offering expert product knowledge, and providing personalized assistance to help them select the perfect merchandise. The role aims to support the team's success by meeting and exceeding sales targets and fostering a positive, dynamic sales culture.Key Responsibilities: Showroom Tasks: Client Consultation: Engage with customers visiting the showroom, understand their office furniture needs, and provide personalised recommendations based on their requirements and budget. Product Knowledge: Develop in-depth knowledge of JasonL office furniture products and offerings, including features, benefits, and customisation options, to effectively educate and assist showroom walk-ins. Showroom Maintenance: Ensure the showroom is well-groomed, organised, and visually appealing to create an inviting and informative on-brand showroom. Team Work: Collaborate effectively with the entire JasonL sales team, project managers, and operations team to ensure a seamless customer experience from showroom visits to order delivery. Account Management: CRM: Build and maintain strong relationships with clients, serving as their primary point of contact for any walk-ins. Product Education: Stay updated on industry trends and JasonL offerings to provide clients with up-to-date information and recommendations. Client Relationships: Build and maintain strong relationships with key accounts, understanding their office furniture needs. Account Growth: Identify opportunities for upselling, cross-selling, and additional services to existing and new clients. Territory Growth: Help to drive territory expansion in alignment with JasonL's annual budget objectives and targets. Orders and Quotes: Prepare accurate quotes and process orders, ensuring a timely response rate and maintaining the CRM system. Order Management: Assist customers with revisions, follow-ups, processing orders accurately, and coordinating delivery and installation schedules. Phone Manners: Ensure all phone calls are answered without any delay to maintain a high response rate and customer experience. Key Performance Indicators (KPIs): Achieve KPIs as outlined in the Sales Reward and Territory Management Plan. Collaborate with the showroom team to track progress towards KPIs. Work towards achieving sales goals and contribute to the growth and success of the showroom territory. Other Duties: The above list is not exhaustive and the role may change to meet the needs of the business.This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.Preferred Knowledge, Skills, and Competencies: Demonstrated interest in design, furniture, and commercial interiors, with a keen eye for details. Passion for sales with previous experience in a commercial environment. Ability to develop and manage client relationships, deal with complexity, and identify client needs through consultative selling. Proactive upselling and cross-selling approach. Efficiently managing sales pipelines. Prioritizing client satisfaction. Customer service focused: committed to providing exceptional customer service across all channels (written, phone, and face-to-face). Excellent communication skills: ability to communicate clearly and concisely, varying communication style depending upon the audience. Excellent attention to detail and written communication skills when engaging with both internal and external stakeholders. Time management/organization: accomplish objectives effectively within the given timeframe and to a high standard. Workplace health and safety: ensure the workspace is free of potential hazards to minimize accidents and ensure hazard reporting. Preferred Qualities and Attributes: Professional approach. Confident manner. Positive attitude towards change. Willingness to learn. Interest in warehousing and customer relations. Commitment to following JasonL culture. Teamwork: willingness to assist and support others and collaborate effectively with team members. Preferred Qualifications: Relevant certification/degree. Preferred Work Experience: Relevant experience in a similar role in any industry. Must-Have: Australian working rights. How to Apply? Click on ‘Apply now” and submit your resume.Please note: Only shortlisted candidates will be contacted.JasonL acknowledges the Traditional Custodians of Country. We pay our respects to them and their cultures, and Elders, past, present and future. #J-18808-Ljbffr