Site Performance Manager

Job Description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve. For 100 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career. About the Role: As a Site Performance Manager, you will work closely with our customer and dealer and be responsible for providing product support to ensure Caterpillar Mining Products at the sites meet or exceed customer fleet performance targets. You will work in partnership with the Dealer Site Manager to support all Caterpillar business at the sites. Key accountabilities will include: Develop, implement, and manage product support processes and equipment management processes at the mine sites. Manage Caterpillar's business risk as it relates to after-sale commercial & performance support from Caterpillar at the sites. Co-Manage mine site focus and support from Caterpillar with Commercial Manager and Product Support Manager. While this is a non-supervisory role, it serves a heavy coordination role and requires the incumbent to influence teams outside their business unit or reporting structure. Required Skills & Qualifications: Superior interpersonal, relationship building, influencing skills. Mining Industry experience is essential, and site experience is highly desirable. Position requires previous field rep experience, or significant dealer and customer support activities within the Continuous Improvement, service or commercial areas. Thorough technical knowledge of Caterpillar products and product applications, equipment management, product problem management, and field experience will be beneficial. Broad mining industry knowledge and a strong understanding of dealer operations is required. The position typically requires a college or university degree or equivalent experience. Regular mine site visits are required so travel for this position can be up to 50%. Compensation & Benefits: Competitive salary based on degree and professional industry working experience. The Total Rewards package includes: Competitive remuneration package Attractive Bonus and Share options Higher Superannuation Career development with global prospects A strong commitment to safety and your wellbeing An inclusive workplace culture focused on quality, customer service and the environment A commitment to diversity and inclusion, equal opportunity, and equal outcome SMART spending APP The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents. Additional Information: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com . To connect with us on social media, visit caterpillar.com/social-media . This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer. Caterpillar offers many job opportunities which can be found through our employment website at . Posting Dates: March 14, 2025 - April 3, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community . #J-18808-Ljbffr