Site Service Specialist (Goulburn, NSW)

Job Description

This is an exciting role created within the enterprise group responsible for developing and owning the end-to-end process of Hidrive’s new after sales service function at our Goulburn location. The role will ensure consistent delivery of reliable and value-creating after sales service to Hidrive customers. The position will report to the National Service Manager and will be part of a national service team responsible for promoting and delivering solutions to our customers at each major location. Key Responsibilities Create customers that are Hidrive promoters through providing responsive and reliable after sale service. Grow operating profit from the after-sales revenue opportunities. End-to-end ownership of the complete service work order ‘life-cycle’ process. Support the development of a high-performing after-sales service function. Ensure a consistent high standard of customer service quality. Make timely decisions within areas of authority and responsibility. Warranty management. Participate in training and development. Work closely with operations and revenue teams on service work scoping, planning, costing, scheduling, and ‘on time’ customer delivery. Continually improve the customer service function. Strategic planning and risk management. Collaborate with the entire Hidrive organisation to achieve common objectives. Minimum Requirements (Qualifications and Experience) Technical discipline trade or diploma qualified desirable and extensive product knowledge. 2+ years’ experience in customer service, management, work package scoping. Business and commercial acumen. Customer centricity. Financial understanding of profit & loss. What We Offer Attractive salary offered. Work within a collaborative, high-performance team environment. Enhance your skills and grow with the company. Access to our Employee Assistance Program. More About Hidrive Hidrive is the only Australian manufacturer of service bodies for utes, trailers, and trucks with a company-owned national installation network. This enables us to offer ISO9001 quality, compliance, and fleet consistency with an on-time guarantee nationally. We also manufacture our own shelves, benches, drawers, towbars, and dozens of other accessories. Hidrive’s light and durable aluminium ute canopies maximise payload and have been continually improved since the 1990s. Engineered more like an aircraft fuselage than a traditional heavy steel box, Hidrive ute canopies are Australia’s most popular and have proven bulletproof in the field for decades. How to Apply If you're ready to take on a challenging and rewarding role, please submit your resume and a cover letter detailing your relevant experience and why you're the ideal candidate for this position. Application Questions Your application will include the following questions: Which of the following best describes your rights to work in Australia? Do you have a current, valid Australian driver's license? Do you have a trade or qualification or diploma in the related field? How many years’ experience do you have in a Customer Service environment? #J-18808-Ljbffr