Site Service Specialist (Brisbane, QLD)
Add expected salary to your profile for insights This is an exciting role created within the enterprise group responsible... more info
Site Service Specialist
Salary:
80.00 - 100.00
Posted:
08-02-2025
Category:
Management Leadership
Job Description
Add expected salary to your profile for insights This is an exciting role created within the enterprise group responsible for developing and owning the end-to-end process of Hidrives’ new after sales service function at our Brisbane location. The role will ensure consistent delivery of reliable and value-creating after sales service to Hidrive customers. The position will report to the National Service Manager and will be part of a national service team responsible for promoting and delivering solutions to our customers at each major location. Responsibilities Create customers that are Hidrive promoters through providing responsive and reliable after sale service to our customers Grow operating profit to the business from the after-sales revenue opportunities End-to-end ownership of the complete service work order ‘life-cycle’ process Support the development of a high-performing after-sales service function Ensure a consistent high standard of customer service quality Make timely decisions within areas of authority and responsibility Warranty management Participate in training and development Work closely with operations and revenue teams on service work scoping, planning, costing, scheduling and ‘on time’ customer delivery Continually improve the customer service function Strategic planning and risk management Collaborate with the entire Hidrive organisation to achieve common objectives Minimum Requirements (Qualifications and Experience) Technical discipline trade or diploma qualified desirable and extensive product knowledge 2+ years’ experience in customer service, management, work package scoping Business and commercial acumen Customer centricity Financials and general understanding of profit & loss What We Offer Attractive salary offered Work within a collaborative, high-performance team environment Enhance your skills and grow with the company Access to our Employee Assistance Program How to Apply If you're ready to take on a challenging and rewarding role, please submit your resume and a cover letter detailing your relevant experience and why you're the ideal candidate for this position. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 08-02-2025
Category: Management Leadership
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