Software Engineering Business Automation Software Specialist Professional St Leonards, AU

Job Description

We're seeking an experienced Technical Engineer to join our Customer-Facing Team, where you'll play a crucial role in ensuring the success of our customers planning or utilizing business automation solutions built using IBM Business Automation products that harness the power of AI. As a Technical Engineer, you'll collaborate with cross-functional teams to design, develop, and deploy products that meet the evolving needs of our customers. Your role and responsibilities Key Responsibilities: Develop and maintain technical documentation for business automation solutions, including product best practices and implementation guides. Collaborate with the Product Development Team to design and implement AI-powered features and functionalities in our products. Work closely with the Customer Success Team to understand customer pain points, provide technical guidance, and ensure seamless onboarding and support of our products. Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams. Identify opportunities for product improvement and technical optimization through data analysis and feedback from customers and internal sources. Host technical enablement events and focused workshops, both face-to-face and virtual, aimed at enabling business partners and customers to expose the value of IBM Business Automation products and solutions to our customers’ business. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Requirements: Experience with business automation platforms, such as workflow engines, integration tools, or orchestration software. Familiarity with cloud-based technologies, including IBM, AWS, Azure, or Google Cloud Platform. Excellent problem-solving skills, with the ability to think critically and creatively. Strong presentation skills with the ability to present complex technical concepts to c-suite and technical engineers alike. Strong expertise in one or more programming languages (e.g. Python, Java, JavaScript). Strong understanding of data structures, algorithms, and software design patterns. Preferred technical and professional experience Preferred Expertise: Experience with IBM Business Automation software (e.g. Business Automation Workflow, Automation Decision Services, Enterprise Content Management) and orchestration tools (e.g. watsonx Orchestrate). Experience with containerization (e.g. Docker) and orchestration tools (e.g. RedHat Openshift or Kubernetes). Experience in AI, Machine Learning, or related fields. ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations, data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approaches to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. YOUR LIFE @ IBM In a world where technology never stands still, we understand that dedication to our client's success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career. You’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. OTHER RELEVANT JOB DETAILS For additional information about location requirements, please discuss with the recruiter following submission of your application. Job Title: Business Automation Software Specialist Job ID: 10961 City / Township / Village: St Leonards State / Province: Australia Work arrangement: Hybrid Area of work: Software Engineering Employment type: Regular Position type: Professional Some travel may be required based on business demand. Company: (0008) IBM Australia Limited Shift: General (daytime) Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr