Software Engineering Client Adoption Specialist Professional Melbourne, AU

Job Description

A career in IBM Software means you'll be part of a team that transforms our customers' challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. Your role and responsibilities As a Client Adoption Specialist, you’re responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will be assigned to work with strategic offerings that include IBM Concert, watsonx Code Assistant for Z, and watsonx Assistant for Z. You will work directly with the end client, planning for and executing implementation plans. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met. You will interact with IBM development labs to provide product feedback and engage as needed for product support. Core Objectives Client Adopters Drive future growth Increase platform stickiness Client References Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Strong skills are an imperative. The following skills and attitudes are critical to success in the role: Professional Skills Strong communication Intellectual curiosity / continuous learner Ability to influence Strong organizational skills Timely execution for impact Proven track record to win and compete Change agent Technical Expertise Expert experience with two or more of the following : TCP/IP network and LDAP administration skills APM solutions on IBM Z platform IBM CICS and/or IMS admin skills Enterprise COBOL development skills e.g. read, write, modify, troubleshoot Proficient experience with two or more of the following: OpenTelemetry (OTeL) Ansible Automation Platform Programming languages common to automation e.g. REX, JCL, YAML Working with Large Language Models and RAG models Working with Conversational AI Working with VS Code Interoperating COBOL and Java within a zOS subsystem is a bonus OTHER RELEVANT JOB DETAILS For additional information about location requirements, please discuss with the recruiter following submission of your application. Job Title: Client Adoption Specialist Job ID: 9048 City / Township / Village: Melbourne State / Province: Victoria Country: Australia Work arrangement: Hybrid Area of work: Software Engineering Employment type: Regular Position type: Professional Company: (0008) IBM Australia Limited Shift: General (daytime) Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr