Solution Engineer (Post-Sales)

Job Description

Gridsight is a rapidly growing GridTech startup that is accelerating global electrification and decarbonisation. We are building a vertical SaaS platform for electricity utilities that enables utilities to modernise grid operations and unlock transformational new capabilities such as dynamic grid management. The opportunity is enormous. Having recently raised our Series A round from a Tier 1 Australian VC (announcement coming soon), we’re excited to supercharge our team in our quest to modernise, decentralise and dynamise the global electricity grid. The Opportunity: As a post-sales Solutions Engineer, you’ll be a critical technical resource and a strategic partner for our clients for the long-term, working closely with customers to ensure the successful implementation, integration, and ongoing optimisation of our platform. Your expertise will help our customers achieve maximum value from Gridsight, driving success and fostering lasting relationships. This is an opportunity for someone passionate about technology and the energy sector who enjoys working cross-functionally to solve challenging problems in the utilities space. You will leverage your technical acumen and deep product knowledge to drive product adoption, customer satisfaction, and long-term success. Key Responsibilities: Lead the technical onboarding process, ensuring smooth deployment and integration of the platform. Collaborate with customers to understand their requirements and customise the solution for their business needs. Provide guidance on system setup, data migration, and integration with third-party tools. Solution Customisation and Configuration: Tailor the platform to meet customer-specific workflows, reporting, and integration needs. Work closely with product and engineering teams to implement custom features and ensure optimal platform usage. Advise customers on best practices for leveraging the platform’s capabilities. Technical Support and Troubleshooting: Serve as the primary technical point of contact, troubleshooting and resolving complex issues. Analyse system performance, configuration, and integrations to identify and resolve issues quickly. Collaborate with engineering teams to address high-priority technical escalations. Customer Training and Enablement: Develop and deliver tailored training sessions to ensure customers are proficient in using the platform. Create and maintain training materials, including user guides and video tutorials, to support customer education. Basic Qualifications: Educational Background: Bachelor’s degree in Engineering, Computer Science, or a related technical field; equivalent experience in a technical role may also be considered. Experience: 3+ years of experience in a Solutions Engineering, Power Engineering, Sales Engineering, or Technical Account Management role, preferably in an Enterprise SaaS or utilities-focused environment. Hands-on experience with SaaS implementations, data integration, and cloud-based technologies (e.g., AWS, Azure) nice to have. Experience in the electricity utilities or energy sector is a plus. Technical Skills: At a minimum, a basic understanding of the electricity network and basic electrical engineering. General understanding of system integration, APIs, data management, and cloud infrastructure. Familiarity with SQL, scripting languages, and data processing tools. Soft Skills: Excellent problem-solving abilities and analytical thinking. Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Customer-oriented mindset with the ability to build lasting relationships and drive customer success. Self-motivated and adaptable, with the ability to work in a fast-paced, high-growth environment. Ways We Work: Remote-first, office-optional: Do you work your best from home, in office, or a mix of both? Either way, we’ve got you covered. Work flexibly, communicate frequently: No hard and fast core working hours, and asynchronous communication is embraced (unless you have client commitments, of course); transparency is the name of the game. Travel occasionally, banter continuously: Attend in-person working weeks once per quarter and a retreat once per year; working together IRL may be infrequent, but the chats (and emojis) never stop. What We Offer: Highly competitive base salary & equity package. Flexible, hybrid working environment with high-performing, mission-driven team. Kensington, Australia Collingwood, Australia Canberra, Australia North Wollongong, Australia Remote (Melbourne, Victoria, AU) Remote (Canberra, Australian Capital Territory, AU) #J-18808-Ljbffr