Student Support Administration Officer

Job Description

1.0 fte, fixed term position until December 2025 Location: Frankston Chisholm is seeking an experienced Student Support Administration officer. Full time, fixed term position until 31 December 2025. BELONGING & INCLUSION Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities. ABOUT THE ROLE As a Student Administration Officer, your key responsibilities include: Provide initial support to students engaging with services including Counselling, Equitable Learning and Disability, Career Education, Koorie Support, Student Life, Libraries. Undertake a range of administrative activities providing high-level support across the Student Support and Engagement portfolio, including the handling of accounts receivable/payable and specialized administrative support for service teams and Leadership. Respond to enquiries across a range of channels including face to face, phone and online. Prepare reports, statistical data and spreadsheets for planning and reporting purposes. Responsible for stationery ordering to ensure the availability of required equipment and stock levels. Maintain tidiness of the Student Hub, Consult Rooms and Waiting Area, ensuring that all required stationery, student resources, forms and flyers are regularly replenished. Maintain and process documentation, records and data, in accordance with agreed procedures and standards. Maintain appropriate standards of confidentiality and ensure that all documentation is securely filed and stored. Undertake other duties as required and as appropriate to the level and nature of the position. ABOUT YOU You are a highly motivated individual with: Demonstrable current experience and capacity in providing administrative support in a busy working environment. Capacity to skillfully use a range of technologies including advanced digital literacy skills and competency in operating / enterprise systems, to convey and undertake position responsibilities. Experience in providing service excellence to all internal colleagues and external clients. Ability to work collaboratively and adopt a teamwork approach. Highly developed customer service and interpersonal skills including demonstrated ability to work cooperatively as a member of a team. Qualifications required for the role: A relevant qualification at a minimum of post-secondary level or relevant work experience. ABOUT US Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and train at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education. We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees. At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. WHAT WE OFFER An Inclusive work culture - Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Professional Development - continue to grow your career as you nurture your students. Networking Opportunities with Industry Partners. State of the art facilities on our campuses. Free on-site parking as well as locations close to public transport. Free Employee Assistance Program - get the support you want. It's confidential. If this is the job for you, please apply now. We look forward to receiving your application! Important information about your application: Your application should include: a cover letter your resume contact details of three (3) referees Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including: Verified copies of all qualifications and transcripts as listed on resume. Current & Valid Working with Children Check (Employee and not Volunteer). Verified copy of unrestricted rights to work in Australia. Verified Police Check (position dependent). Let us know if you require any adjustments to the recruitment process so we can support you to present your best self by emailing us at Applications for this position close at 6pm, Wednesday, 19 February 2025. Chisholm Institute reserves the right to withdraw an advertised position at any stage. If you have any questions regarding the position or require further information, please contact Melvyn Eio, Student Success Coordinator at #J-18808-Ljbffr