Student and Academic Services Officer

Job Description

Griffith College is a part of the Navitas Group and has a proud history of delivering academic success to students for more than 28 years. With a brand-new campus in the heart of Brisbane city and another located within the Griffith University Gold Coast campus, we provide students with an outstanding educational experience combined with individual support, creating the perfect pathway to a career or further study at Griffith University. Job Description The Student and Academic Services Officer is responsible for providing high-quality administrative, reception, and student services support within the College/Campus across a broad range of academic and administrative functions. This is a full-time opportunity based at our Brisbane City campus. General Administrative and Support Provide high-quality student support at the College reception counter, including responding to telephone, email, and face-to-face student enquiries. Maintain accuracy of student records and cleanse data for regulatory reporting. Participate in team meetings and team development activities. Assist with student enrolment and associated activities. Process results, changes to grades, exclusions, and probation. Process student and academic form requests for enrolment variations, deferral, withdrawal, change of campus, Academic Integrity Breaches in accordance with Griffith College policies and procedures. Process students’ variations to enrolment and maintain accuracy of Confirmation of Enrolments (CoEs). Process student requests for replacement documentation. Coordinate the centralised Deferred Exam process. Assist Program Convenors with administrative duties across nominated programs. Coordinate moderation and benchmarking processes across nominated programs with internal and external stakeholders. Assist with College/Campus Orientation, Graduation, and student experience activities. Provide advice to students relating to College/Campus policies and procedures, program progression, transition to University, and other student administrative related issues. Qualifications Demonstrated commitment to delivering exceptional customer service, ensuring customer satisfaction and fostering positive relationships. High level organisational and time management skills. Proven ability to prioritise tasks to meet competing deadlines with a high degree of accuracy and attention to detail. Demonstrated effective interpersonal, written, and verbal communication skills. High level computing skills, particularly Microsoft Office and experience in student information systems and/or customer relationship management systems. Ability to work collaboratively and flexibly both in a team and independently, and in an environment with changing demands. Degree or equivalent work experience. Work experience in higher education sector, preferably as part of a busy student administration or student support environment. Knowledge of government policies affecting international students such as the National Code and Higher Education Standards Act. Additional Information Diversity, Equity, and Inclusion At Navitas, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. How to Apply Applicants are assessed upon receipt, so you are encouraged to apply now. All applicants must have full working rights within Australia to be considered. Successful candidates, depending on their role, may be required to provide a Working with Children Check and undergo a Police Check. #J-18808-Ljbffr