Executive Support Officer - Civic Support
Executive Support Officer - Civic Support Band 5 Salary Package $74,484.28 plus superannuation with a monthly RDO Exciting... more info
Support Executive
Salary:
80.00 - 100.00
Posted:
19-01-2025
Category:
Customer Service
Sydney,
Job Description
Job Description of Support Executive in Sydney: Technical Skills: Linux based application & server support/admin skills highly desirable Windows & Unix server background added advantage SQL & any one Shell Scripting Language (Pearl and/or Bash) is a must Control-M batch monitoring Experience in SWIFT Standards and messaging formats Familiarity with connectivity modes such as FileACT, FIN, MQ File transfers Appd & Splunk Monitoring Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes Expert hands-on experience: Expert hands-on experience on Alliance Messaging Hub (AMH), Swift Alliance Gateway (SAG) and Alliance WebPlatform (AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential.Expert knowledge: Expert knowledge in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing.Must-Have/Mandatory: Good analytical & troubleshooting skills Ability to work under pressurized environments and in an extremely time-sensitive environment Good communication (Oral, Verbal & Written) skills Set of Technical skills mentioned above Self-driven, proactive team player Ability to troubleshoot and think outside the box to resolve rarely seen problems. Good-to-Have/Desirable: Relevant certifications ITIL/production support background Interpersonal skills Tools like Control-M, ServiceNow, JIRA & Confluence Key Responsibilities: Day to day production support AMH, SAG & AWP systems Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues Ensure the integrity of the Production environment is maintained and kept as priority over all Investigate and develop fixes for small bugs or functionality issues Incident management, Problem management, Availability & capacity management Change management: Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments Resolution of major incidents in a time-sensitive environment Identify and automate manual tasks #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 19-01-2025
Category: Customer Service
Sydney,
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