Systemic Issues Manager

Job Description

Do you enjoy working for a purpose-driven organisation in a rapidly evolving sector? Are you ready to apply your experience in a diverse role where you can influence meaningful change? If the answer is yes – then WE NEED YOU! We are looking for someone experienced in investigating and resolving systemic issues to join our extraordinary and close-knit team. Who we are The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water consumers with free, accessible, and informal dispute resolution. Your new role and team The Legal and Engagement team is a high functioning multi-disciplinary team that assists in complex complaints, identifies and investigates systemic issues, drives market improvements, makes policy submissions and seeks to influence consumer protection mechanisms in the energy and water sectors. As a sector that is high on the political agenda and rapidly evolving, we’re a team that’s heavy on internal and external stakeholder engagement, including with EWOV’s members, industry bodies, regulators and state and federal government. As an EWOV Systemic Issues Manager, you will seek to effect systemic improvement in energy and water markets by influencing industry and wider stakeholders. The role involves proactively analysing EWOV’s case insights to identify potential systemic issues and opportunities for continuous improvement, carrying out potential systemic issue investigations and making recommendations for energy and water providers to take actions to resolve systemic issues and improve industry practice. In addition, the Systemic Issues Manager uses insights from EWOV’s complaints to try and influence broader industry change by sharing EWOV’s insights and making referrals to relevant stakeholders. This position offers full-time hours, with potential consideration for part-time arrangement for the right candidate. What you’ll bring To help you succeed in this role you’ll need to bring: Highly developed analytical, conceptual, and problem-solving skills. High level communication skills (verbal and written), with the proven ability to influence stakeholders. Sound knowledge of the Victorian energy and water sector, including knowledge of the regulatory/legislative framework or ability to acquire this knowledge quickly. Ability to communicate complex energy and water issues in plain English. Ability to work with and analyse complaint data to identify possible systemic issues. Experience in complaints, regulation and/or dispute resolution, including an understanding of the key principles of alternative dispute resolution and a sound working understanding of independence. What makes working with us great There are so many great things about working with EWOV, here’s some of our benefits: a role where you can make a difference helping others an opportunity to be a part of a dynamic industry and the renewable energy transition flexible and hybrid ways of working with life-friendly hours generous leave entitlements - six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave & 18 weeks of gender-free paid parental leave centrally located office in Melbourne CBD close to public transport inclusive team culture that supports each other, collaborates and innovates we live and breathe wellbeing with a varied program with something for everyone. How to apply If you’re interested in this opportunity, please apply via Seek or email us at by Friday, 7 March 2025. Please send through your CV and a cover letter outlining how you meet the selection criteria. We will be reviewing applications and may commence interviews prior to the closing date, so please apply as soon as possible if you’d like to be considered. If you would like additional support or information to make the application and recruitment process more suited to your needs, please let us know at #J-18808-Ljbffr