Systems Analyst (Lendfast Support Analyst)

Job Description

Salary: Above Award Wages + Performance Based Reviews Location: Barolin Street Bundaberg Employment Type: FP - Full-Time Permanent Department: IT Senior Analyst Programmer - Banking & Lend Sys Serving as the main point of contact for our in-house loan application processors, you will be required to analyse and troubleshoot user enquiries for system performance or technical assistance in person, via phone, chat or email. Within this role, you will be required to analyse system performance, gather business requirements and respond to user requests via our in-house communication channels. Based on the information provided to you, you will research and determine the best solution using the various information resources available to you. Key Responsibilities Analyse and troubleshoot user enquiries in a timely manner and manage support desk tasks through to completion with such follow up as is required. Evaluate user processes against system performance, operations and business requirements to ensure user experiences and business outcomes are optimised. Where required, investigate system modifications, configuration changes or user process changes as relevant to enhance system operations and performance in line with business and user requirements. Assisting users / stakeholders by documenting business requirements, work processes and/or functional specifications for user efficiency improvements and/or system change requests (including identifying, investigating and analysing scope of changes, expected outcomes, planning and completion of UAT test programs including regression testing, quality assurance and data integrity testing, and assisting to plan actual deployment programs) using relevant project management techniques and practices. Acting as a subject matter expert (SME) and central reference point / information source for users and stakeholders for provision of expert assistance and technical/user guidance on everything related to lendfast system support. Assist in database/SQL Management, system shutdowns/restarts, new release testing/sign off, if required based on skillset. Provide business process analysis and recommendations to improve productivity and achieve business goals. Identify potential software limitations and address for future development. Assist with co-ordination and direction of projects and projects related tasks. Assist in contributing, evaluating and proposing change management with Auswide Bank business units. Explore, design, and configure software application features in collaboration with software vendors to support Auswide Bank’s processes and business needs as required. Mentor and train other team members as required. Maintain and update technical documents and procedures as required. Clearly and effectively document all analysis and project work as required. Assist in the monitoring and correct configuration of User Access controls. Accurately log events and issues, along with the resolutions within the relevant software. Diagnose and resolve system/software/configuration obstacles. Collate and deliver any feedback/suggestions from users to the appropriate internal team. About You As well as being customer-orientated, cool-tempered and having an eye for detail, you will also need to: Have sound IT technical knowledge and skills At least 1-year relevant work experience Hold a BS/BA or equivalent in IT, Computer Science or other relevant field (although this is not critical if you can demonstrate relevant on-the-job experience) Have a good working knowledge of home loan and consumer lending application processing in a financial environment Have proven experience as a help desk technician or in another customer support role Have a good working knowledge of SQL, database management, XML, cloud and security requirements working in a financial environment Have a satisfactory understanding of computer systems, mobile devices and other on-line tech/software products such as Manage Engine & Jira Have the ability to diagnose and resolve basic technical/software/user assistance queries Be able to communicate effectively About Our Benefits (4) weeks annual leave for all eligible Staff* (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community Employee Assistance Program (EAP) and various Health & Wellbeing programs Bank Staff Share Plan options and Years of Service Recognition program An extensive range of discounts and benefits associated with the Bank’s financial products Discounts with various business partners A complete range of generously subsidised corporate uniforms About Auswide Bank Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first. Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services–making lives easier. Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre. We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities. How to apply This is an exciting opportunity which has become available in our Bundaberg Head Office. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today! The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks. Salary Range: $70,000 - $80,000 guaranteed annual earnings, not including Super Job Published: 03-02-2025Job Expires: 05-03-2025 #J-18808-Ljbffr