Systems Analyst, Operations

Job Description

Position No: 0065335Location: ParkvilleRole type: Full-time; Fixed-term till 31 Dec 2025Department: Academic TechnologySalary: UOM6 – $96,459– $104,413 p.a. plus 17% super Provide high-quality functional support for student and learning systems by managing incidents, requests, and system performance to ensure smooth operations. Play a key role in troubleshooting complex system issues, optimising processes, and improving the user experience for both students and staff. About the Role As a key member of the Student and Learning Systems team, the Systems Analyst (Operations) provides high-quality functional support for student and learning systems, ensuring the smooth operation of critical administrative processes. You will be responsible for triaging and resolving incidents, managing routine system requests, and monitoring system performance to identify emerging issues. Success in this role requires strong communication, problem-solving, and collaboration skills, along with expertise in student systems configuration. Your responsibilities will include: Incident Management & Resolution – Triage, investigate, and resolve second and third-level incidents, ensuring issues are well-documented and tracked. Maintain a knowledge repository, escalate priorities in JIRA, and report any SLA breaches. System Monitoring & Communication – Proactively monitor system health, notify stakeholders of issues, and provide timely updates on system performance and incidents. Operational & Business Support – Perform administrative tasks, manage access requests, and contribute to peak period activities to meet operational obligations. System Configuration & Vendor Collaboration – Undertake routine system configuration, track vendor issue resolutions, and ensure all changes align with best practices and organisational policies. Who we are looking for You will have strong interpersonal and communication skills, with the ability to adapt your approach to engage effectively with diverse stakeholders. You will thrive in a fast-paced environment, demonstrating a self-driven, collaborative mindset, excellent problem-solving abilities, and the capacity to manage competing priorities and meet tight deadlines under pressure. You will also have: An undergraduate qualification in a relevant discipline, or an equivalent combination of education and experience. A strong understanding of the Agile mindset (highly desirable). Technical competence in incident analysis, request fulfilment, problem resolution, and the ability to triage and escalate issues as needed. Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. Your new team – Business Services Business Services delivers a comprehensive range of IT, facilities management, finance, HR, and health and safety services to all University entities. The Student and Learning Systems team within Business Services plays a crucial role in supporting the University's student administration systems, offering application support, system configuration, project consultation, business systems analysis, data reporting, testing, quality assurance, and ongoing system enhancements. What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. Be yourself The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Join Us!If you feel this role is right for you, please apply with the following documents: Resume Cover Letter outlining your interest and experience Please note that you are not required to respond to the selection criteria in the Position Description. Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Rehan via email at , ensuring that you include the Position Number and the Job Title as the subject. #J-18808-Ljbffr