Systems Engineer IV

Job Description

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. IGT has approximately 10,500 employees. IGT is the world leader in the design, development and manufacture of gaming and lottery products and systems. IGT Australia is a dominant force in Australia and New Zealand, providing a range of gaming and lottery products, systems, and services.Reporting to the Senior Manager – Systems Support APAC, the Systems Engineer IV is responsible for providing systems support to our customers across the Asia Pacific Region. You will join our talented team in troubleshooting a wide range of reported incidents and service requests to ensure the availability of their systems. Acting as one of the technical escalation points of contact, you will have the opportunity to assist in the delivery, support, and maintenance of various system projects and be exposed to new innovative technologies. Roles and Responsibilities: Day to day resolution of technical support tickets and requests for IGT’s core products and services Applying service releases, system upgrades and assisting customers with the management and maintenance of their systems Assist the delivery teams across the region through the implementation of new installs and/or upgrades. Working collaboratively with teams throughout the APAC region to solve problems and enhance the customer experience. Ongoing training & testing of new system products and technologies. Knowledge & Experiences Working knowledge and experience in more than one of the following technologies: Microsoft SQL Server or equivalent RDBMS– Database Administration, T-SQL Query optimization & performance tuning Virtualisation – Hyper-V and/or VMware environments, High Availability & Clustering technologies. Windows Server, Centos/Linux/Red Hat Operating Systems – Roles services and features Systems & Network Administration - Strong working knowledge in implementing, managing, maintaining internal and/or customer environments. Experience in Storage & Backup technologies and concepts Fundamental understanding of various technologies and its concepts Non-Essential but Highly Desirable: Previous experience with DevOps, scripting/automation or middleware administration highly regarded Previous experience working in IT Managed Service Provider or Systems Integrator. Previous experience working in an ITIL framework Strong written, oral, and interpersonal skillsHighly self-motivated & willingness to learn and growAbility to work independently and collaboratively in a team environmentAbility to work flexible hours when required and/or on-call on a rotation basis IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. #J-18808-Ljbffr